Learning and Development Manager

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

We are the People & Culture Team. We are the enablers of people & the protectors of the culture. We respect & empower at every step. We like to see ourselves as the heart and soul-bringer of Insider and of our culture. We hire, we train and we retain. And as the Learning & Development Team, our job is to make mountains sky high climbable. Our aim is to prepare you, train you & engage you. Life may throw in some lemons & bumps here and there, but we promise no Insider will ever be disarmed. We are here to always remind you & enable you to improve yourself. We love what we do. That’s how we train & retain people in 25+ regions. You can either watch us conquer the world, or join us!

As a Learning & Development Lead in Insider day in and day out you;

• will play an active role in finalizing OKRs and quarterly KPIs for the team,
• will work closely with all Center of Excellence functions (People Operations, Recruitment, BPs, Rewards and People Experience Teams) to cultivate our Team members and Insider experience;
• will manage the team to provide effective guidance and assistance,
• have full and end to end ownership over the Learning and Development processes,
• will always remember that as L&D you are always present, active, organized & vibrant,
• will be leading the conduct of new hire orientations and onboarding programs both for Turkey and abroad offices while answering or researching and following up on all new hire questions, we are always new Insiders’ first friends!
• will be identifying action points for 30-90 day reviews and taking full ownership in execution of necessary tasks,
• will be developing and implement leadership development, organizational development, and performance,
• will be managing all aspects of training, including creation and supervision of ongoing training programs, and development of future training programs, we are always here to remind & enable personal development,
• will be developing and implementing all training assessment and evaluation tools,
• will be evaluating training programs and processes for their overall effectiveness,
• will be identifying technical and behavioral training needs to design and implement training programs for the positions within a certain plan,
• will be identifying and reporting training metrics,
• will be promoting L&D training internally and externally,
• will be drafting yearly training planning for departments,
• will always be open to going beyond assigned responsibilities and eager to take part in new and out of field tasks, always wanting better & always wanting more is a mindset

We want you to join us while we are taking a step into the future if you:

• have a Bachelor's degree in related field,
• have minimum 7+ years of experience in training and development activities,
• prior experience in high growth and fast-paced environment (startup or technology company experience is a big plus)
• have solid and fully developed leadership and team management skills
• are passionate about Human Resources and engaging deeply with people on a level that people are the core of your motivation,
• have an excellent command of written and spoken English, Insiders are from all over the world & communication is the key,
• are a result-oriented person with strong planning and organization skills, planning is the first step of success,
• have proven ability to work in a fast-paced, results-oriented, team environment, Insider is always changing but you will always have your team to help you deliver results,
• are comfortable with ambiguity, we love people who are resourceful enough to find solutions on their own & flourish

While exporting our technology to the world, we offer you:

• This job is a hybrid.
• Find a chance to work in an international, diverse, and inclusive environment
• Be part of an industry that’s shaping the future of customer experiences
• Access and opportunity to be a part of different side projects depending on your interests
• Access to many hard and soft skill trainings to help you improve and challenge yourself
• Space to share your skills and even deliver pieces of training and workshops if you wishFree access to the exclusive platforms such as Blinkist, Masterclass, and Spotify
• Chance to become a Shareowner with the "Shareowner System"
• Inclusive Private Health Insurance
• Smart Work Model side benefits to support food and bill expenses
• The infamous team activities are bursting with fun. Check out: https://www.instagram.com/lifeatinsider/
• No Dress Code!