Account Manager - Korea

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Day in and day out an Account Manager in Insider;

• handles overall responsibility for managing our relationship with our partners
• monitors, facilitates, and consults the partner during the adoption process of our technology
• establishes a trusted adviser relationship that works to ensure our partner’s full satisfaction with our technology
• proactively monitors our partner’s activity and provides on-time and around the clock insights and solutions to the partner
• liaises with our internal teams to improve our partner’s outcome and the performance of our technology
• plans strategic campaigns to help our partners meet their needs and goals
• prioritizes and drives resolution on escalated partners’ issues
• acts as a liaison between our product management and the partner, with a focus on communicating the workday roadmap and how the roadmap will influence customer activities.

We want you to join us while we are taking a step into the future if you;

• graduated from Engineering, Business or related fields preferably have experience in digital marketing or a customer-oriented position
• are fluent in Korean
• can show us that “you’ve got what it takes” to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen
• have a solid understanding of basic web concepts and digital marketing
• have solid oral and written communication abilities, positive and energetic phone skills and exquisite listening skills. We’ve got clients all over the world!
• are a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients
• can cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
• have superior project and time management skills. A keen eye for detail is a plus!
• have a passion for testing, measuring, and improving outreach and follow-up effectiveness
• have the ability and flexibility to work in a fast-paced startup environment
• have an advanced level of English skills

While we are conquering the world, we are offering you:

• a chance to work in an international, diverse, and inclusive environment; to be part of an industry that’s shaping the future of customer experiences; Don't believe us? Just ask Google.
• access and opportunity to gain a limitless network all over the globe, relocation opportunities as part of your Career Development depending on your progress access to many hard and soft skills training to help you improve and challenge yourself
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• space to share your skills through training and workshops if you wish. Sharing is caring!
• fun with the occasional team activities! No Dress Code!