Client Onboarding Manager (QC)

Since our launch in 2015, we’ve lent over £10bn to ambitious entrepreneurs up and down the UK. That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re not about to stop there. We’re dedicated to helping trailblazing businesses thrive and our Client Onboarding team are integral to our growth.

This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. We don’t want another cog in the machine, we’re looking for self-starters and bold thinkers who want to pave their own career paths and are passionate about supporting the UK’s best and brightest businesspeople.

We’re seeking a future team member to join our Client Onboarding function! As a Client Onboarding Manager (QC), you’ll be responsible for conducting quality review of the CDD assessments whilst adhering to regulatory requirements and ensuring a smooth and exceptional client experience.

Are you ready to step up to the challenge?

Responsibilities:

• Conduct AML CDD quality assurance reviews on both new to bank and existing customers.
• Manage the AML CDD quality assurance reviews for commercial business loan origination /Business Banking account set-up.
• Communicate & collaborate effectively with the client onboarding team and internal stakeholders to ensure we are delivering Customer Delight.
• Manage client onboarding team & internal teams’ expectations through effective communication skills while ensuring we are working at speed and maintaining Momentum.
• Provide constructive feedback on CDD assurance assessments to the client onboarding team by adopting the Right Ambition.
• Be a subject matter expert and maintain knowledge, and expertise - Together with supporting and developing the client onboarding team
• Operate in line with the Bank's Risk Management framework and relevant risk and compliance policies and procedures.
• Identify areas for improving processes to deliver improved efficiency
• Support the QC Lead in transformational change initiatives, delivering against our strategic plan.
• Carry out BAU/ad hoc administrative /project tasks

Requirements:

• Experience working in the financial service sector (ideally in commercial lending or banking) minimum of 5 years’ experience.
• Working knowledge of unpacking complex corporate structures with connections to non-transparent jurisdictions, including Trusts and funds in overseas jurisdictions (BVI, Channel Islands, Cayman Islands etc.
• Excellent understanding and experience of AML/KYC, CDD/EDD.
• Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail.
• Strong interpersonal and exemplary communication skills (written as well as verbal).
• Enjoys working in a team environment.
• Independently carry out tasks consistently at a high level
• Extensive technical knowledge of financial crime prevention.
• A strong understanding of financial crime prevention systems.
• A proven track record of stepping up, taking responsibility and delivering
• Can prioritise and manage workflows and multi-task.
• Resilience and the ability to work under pressure and to pressing deadlines/SLAs.
• Desire to go the extra mile to delight our customers.
• Advanced excel knowledge.
• ICA of ACAMS qualification
• Working knowledge of AEOI & FSCS requirements.
• Experience working with private equity / real estate investment vehicles.
• Ability to understand financial statements.

Benefits & Perks:

• Equity. We want people to have a stake in the business so that all our interests are aligned.
• 25 days holiday
• Personalized benefits – opt-in to what matters to you
• Subsidised Private Medical Insurance with Bupa
• Enhanced maternity and paternity leave
• Wellbeing and social events
• Support causes that matter to you – Volunteering time off
• Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)