Senior Support Engineer (Ruby on Rails)

As Senior Support Engineer at Quaderno, you'll work on solving technical issues reported by our customers, as well as developing tools for increasing efficiency in the resolution of errors. Your work will impact the stability and quality of our web applications as well as our customer’s happiness. You would be a vital link between the Customer Success and Engineering teams, working closely with both.

Your day-to-day responsibilities will include:

• Troubleshooting support tickets through analysis of logs, databases, and code.
• Explaining technical concepts in a clear, didactic way to non-technical users.
• Escalating complex cases to the engineering team and providing them with detailed context, possible origins, and options for resolution.
• Designing and developing internal tools that facilitate our daily work..
• Continually analyzing common problems and patterns to see where process improvements can be made.

About you

• You have solid knowledge of Ruby on Rails and SQL databases.
• You have 5+ years of experience in a similar role, supporting and troubleshooting web applications, systems and software in general.
• You can break down complex technical problems and transform them into easy-to-understand explanations for customers.
• You demonstrate a customer-centric approach and thrive in a support environment.
• You feel that our values resonate with yours, and you see how they can act as guidance for your day-to-day work.
• You're able to work autonomously and stay self-motivated. Previous experience working in a remote team is a bonus.
• You are fluent in written and spoken English.
• Bonus points: you ideally have experience in fintech, taxes or payment processing.
• Bonus points: you ideally have experience with PHP and/or WordPress plugins.

About us

Quaderno (now part of the Visma group) is a global, fully remote company and we believe that our way of working, independent of borders and time zones, is the future.

We want to build a work environment where people are happy, productive, and interact well.

We’re quite transparent internally. This helps everyone to be part of this journey and make better decisions.

We believe in diversity and we are committed to create a home for everyone, no matter your gender, sexual orientation, ethnicity, race, education, age, or other personal characteristics.

We like to work hard, but we also believe in balance. That’s why we only work 5 really focused hours per day, ensuring everyone has plenty of time to exercise and enjoy life. No toxic meetings, no endless phone calls, no bullshit. Just focused work. The rest of the day is dedicated to family, friends, pets, and hobbies (you know, the important stuff).

Being part of Quaderno means that you’ll become part of a culture that’s based on excelling in our craft while also maintaining a healthy work-life balance. You’ll join a multicultural development team that’s passionate about dealing with large datasets, complex tax rules, and helping thousands of businesses around the world.

Benefits

We’re bootstrapped, profitable, and committed to building a sustainable company that will continue to grow for decades to come. That means we value work-life balance and invest in our employees' long-term growth.

We offer:

• Work from anywhere in the world in a UTC-3 and UTC+2 time zone as a contractor.
• Design your own schedule. Work no more than 25 hours/week.
• Competitive pay based on your skills and location.
• Paid vacation + national holidays.
• 2 annual company retreats to awesome places.
• Great learning experience.
• A passionate and caring team.

Apply for the job

We’re accepting applications until Sunday, October 13 at 23:59:59 UTC. There’s no benefit to filing early. Keep it sharp, short, and get across what matters to you.

We expect to take one week to review all applications. You’ll hear from us by Monday, October 21.

Throughout the process, we will be more than happy to answer any questions you may have, whether it be about the company, the role, the culture, or your future colleagues.

We know this is a lot of work and there’s a lot on the line. It’s a significant career move to consider. We appreciate the generosity and courage that go into giving us that consideration. We look forward to hearing from you.

Please, apply here: https://quaderno.homerun.co/senior-support-engineer-ruby-on-rails