Director of Product Management

Who we are

Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.

About the role

Product at Moniepoint is an inspired, customer-centric community, dedicated to crafting solutions that redefine our industry.

We are obsessed with the user experience of our customers in crafting intuitive, innovative easy-to-use solutions for our businesses. We listen to the needs and desires of our customers constantly and uncover their pain points while using our products.
We love entrepreneurial, technically-minded but commercially focused people and we reward them with freedom of expression and autonomy. We also make business decisions based on the large streams of data we receive daily, so we work daily with big data, perform data analytics and build models to cut through the noise and give our customers the best experience.

*Job Purpose *

Director of Product Management is a highly prominent role at Moniepoint.
They are responsible for building a product, running it, and owning its performance from start to finish of the product’s lifecycle.
Your product will have set KPIs with goals to achieve. You will be directly responsible for achieving these goals. You will have a team directly reporting to you to help you achieve your goals, which will include Engineering Managers, Software Engineers, QAs, Designers, and individuals representing Compliance and Finance.
At Moniepoint the customer is our biggest stakeholder. You will be acutely close to the customer and build products around their specific needs, although you will also need to build for internal and regulatory considerations when the situation demands it. It is your job as Director of Product Management to represent the customer in all internal interactions.**

Responsibilities

Management

• Take ownership of the KPIs, and achieve associated goals for the product.
• Prioritise and execute initiatives to achieve the product’s goals in the fastest and most efficient way possible.
• Provide highly effective management to each of the individuals in your team, to drive maximum performance.

User Discovery

• Create, plan and execute user research to drive business outcomes.
• Systematically create and explore opportunities and solutions for ideas that solve customer problems, deeply understanding the competitive context and data underpinning the product.
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer stickiness and increase revenue.

Product Development

• Ensure any initiatives taken forward to build are clearly defined and tested, such that engineering resources are focused on building, optimising and maintaining products that deliver maximum impact.
• Ensure the product being delivered is in line with the customer's current and future expected requirements.

Product Analytics

• Define, set up and monitor key product KPIs and goals in line with the business objectives.
• Generate insights and recommendations based on product usage and act upon them to optimise the product through its full lifecycle.

Other

• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
• Work closely with technical teams to manage technical debt, deal with technical issues and ensure the ongoing technical health of the company.
• Work closely with marketing in designing awareness, sales and go to market campaigns.
• Skills
• The candidate must have 8+ years of experience in product management in complex/matrix environments with some expertise in user experience. Preferably within a fintech, banking or technology organisation.
• The candidate must have worked in clear leadership positions, taking sole ownership for achieving overall business outcomes involving a number of stakeholders- internal and external.
• Background in product management and user research should include:
• Experience in creating a roadmap and prioritising in an environment with numerous stakeholders
• Proficiency in various user research techniques.
• Proficiency in various user usability testing techniques.
• Proficiency in various user data analysis tools and techniques.

Communication

• Effectively and appropriately communicate with various internal & external stakeholders.

Reporting

• Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
• High bandwidth & organisational skills
• Strong experience in a dynamic product management role.
• Ability to efficiently manage and juggle multiple responsibilities.

Collaboration

• Experience in working with several cross-functional teams - engineering, marketing, legal, etc.
• A collaborative team player, who can lead from the front, but also be willing and able to roll your sleeves up and get your hands dirty.
• Excellent planning, problem-solving and strategic thinking skills.

What we can offer you

• Culture - We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with one of our recruiters.
• A panel technical interview with existing Directors of Product Management and Business Leaders.
• A behavioural and technical interview with a member of the Executive team.**