Vice President of Operations

Job Title: Vice President of Operations

Location: Remote / New York, NY
Reports to: CEO

About dineoutwith.us

dineoutwith.us is a dynamic and innovative B2B2C platform that connects diners with unique dining experiences. Our platform is designed to streamline restaurant bookings, allowing customers to discover and reserve curated dining experiences while providing restaurant partners with an easy-to-use solution to optimize reservations and drive revenue growth.

As we continue to expand, we are looking for a highly motivated and experienced Vice President of Operations to lead and scale our operations, ensuring seamless execution across our platform, and supporting our restaurant partners to thrive.

The company is currently pre-funding; short-term compensation will be heavily weighted towards equity. The less cash we have to spend on executives, the more we’ll have to invest in growing our user base. Post-funding salary commensurate with experience. Candidates must be able to accept this compensation model for at least six months. PLEASE ACKNOWLEDGE YOUR UNDERSTANDING OF THIS IN YOUR COVER LETTER.

Role Overview:

The VP of Operations will be responsible for overseeing the daily operations of dineoutwith.us, driving process improvements, managing relationships with restaurant partners, and optimizing the performance of our reservation and payment systems. This leadership role requires a strategic thinker who is passionate about both the restaurant industry and technology, with a proven track record of scaling operational systems in a fast-paced environment.

Key Responsibilities:

Operational Leadership:

• Oversee all operational aspects of dineoutwith.us, ensuring efficient processes, systems, and workflows are in place to support scalability and operational excellence.
• Develop and implement standard operating procedures (SOPs) to improve internal operations and restaurant partner engagement.
• Collaborate with product, sales, and customer service teams to deliver a seamless user experience for both diners and restaurant partners.
• Bring an operations perspective to C-level strategy, execution & planning discussions

Restaurant Partner Management:

• Lead and scale operational support for restaurant partners, ensuring their onboarding, performance, and retention aligns with company goals.
• Oversee the team managing day-to-day interactions with restaurant partners, ensuring high satisfaction and effective resolution of any operational issues.

Oversee Event Operations, Fulfillment & QA:

• Ensure that partners are trained, prepared and equipped for dineoutwith.us events
• Ensure smooth and efficient operations of the booking and payment processes, with an emphasis on accuracy, compliance, and timely payouts to restaurant partners.
• Optimize the payment and reservation systems to maximize efficiency, reduce friction, and scale with growth.

Team Development & Leadership:

• Build and mentor a high-performing operations team, fostering a culture of accountability, continuous improvement, and innovation.
• Collaborate with other departments to align operational strategies with company objectives and growth targets.

Data-Driven Strategy:

• Use data to analyze and measure operational performance, identify areas for improvement, and drive decision-making.
• Implement key metrics to assess and improve restaurant partner performance, customer satisfaction, and overall operational efficiency.

Cross-functional Collaboration:

• Partner with Sales, Marketing, Product, and Technology teams to ensure operational processes align with broader business goals and product development.

Qualifications:

• 5-7 years of experience in relevant roles in a consumer, B2B, or B2B2C technology company
• Proven experience scaling operations in a fast-paced, high-growth environment.
• Strong knowledge of the hospitality industry, reservation platforms, payment systems, and operational best practices in a B2B2C context.
• Demonstrated leadership ability, with experience managing and developing teams.
• Analytical mindset with a strong ability to interpret and act on data.
• Excellent communication and interpersonal skills, with the ability to influence cross-functional teams and external partners.
• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).

What We Offer:

• See above.
• Flexible work environment.
• Opportunity to join an innovative company at a pivotal stage of growth and make a significant impact.