Customer Support Specialist

About Vault

Vault is a digital banking platform built for Canadian businesses. No more wasted branch visits, lengthy expense reports, and costly wire transfers. Vault’s all-in-one tool gives Canadian business owners a free and modernized alternative to the Big 5!

We are venture-backed by the same investors of iconic companies like Chime, Brex, Nubank, and the founding team is ex-Revolut who have global fintech experience.

What You'll Be Doing

• Engage and support customers through chat, email, phone, and video calls in an empathetic, professional, and proactive manner
• Investigate and problem-solve together with team members from Engineering and Product to troubleshoot customer issues and get results in a timely manner
• Investigate specific transactions and complete relevant reporting (where applicable)
• Share feedback with Product on new feature requests and areas for improvement
• Collaborate closely with Product and Marketing on new product launches, in-person events, and more!

What we’re looking for:

• 1+ years of experience years working in customer support or a customer-facing role
• You are a clear, concise, and personable communicator both verbally and written
• You are naturally curious, you love to understand the “why” behind a problem or question and aren’t afraid to dig deep into problem-solving
• You have a bias for action and don’t ask for permission to implement improvements that you see to inefficient processes
• You are ready to learn the ins and outs of payments, dive into technical issues, and ramp up on complex topics quickly

Bonus Points

• Experience with SQL
• You have some entrepreneurial experience

Perks & Benefits

• Perks & Benefits
• Competitive salary
• Healthy equity ownership
• Coverage of medical, dental, and vision insurance