Customer Support Specialist

Main Duties & Responsibilities:

• Respond to customer inquiries via email, chat, and phone
• Identify customer needs and recommend appropriate solutions
• Resolve customer complaints effectively and efficiently
• Escalate issues to the appropriate team members when necessary
• Identify, document and follow up on product bugs and features with engineers
• Maintain accurate records of customer interactions and transactions
• Provide feedback on the efficiency of the customer service process
• Identify trends in customer requests and suggest process and service enhancements

Essential skills:

• Proven customer support experience or experience as a client service representative
• Excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Ability to learn quickly
• Attention to detail
• Proficiency in MS Office
• English fluency, both verbal and written

Bonus points:

• Experience working in a remote environment
• Curiosity about people and business
• Knowledge of CRM systems
• An advanced user of Windows and Mac OS