Quality Assurance Analyst

Smile ID is unlocking digital Africa.

Smile ID is Africa's leading digital identity verification and Know Your Customer (KYC) provider. We were founded to solve the specific challenges faced by companies trying to onboard users in unique African conditions. We have built proprietary machine learning algorithms and a technology platform to cater for all skin tones, entry level devices and users operating in low bandwidth environments. We pride ourselves on striking the right balance between stopping fraudulent transactions and reducing onboarding friction and have enabled some of the fastest growing businesses across Africa to onboard at scale and in real-time, evidenced by performing over 150 million KYC checks to date. Our client base includes the Zenith Bank, Stanbic IBTC, Flutterwave, Fairmoney, Binance, Uber, Bolt, Kuda Bank, Opay, Paystack, Luno, Yellowcard, iKhokha and hundreds more. We’re growing very quickly. We did more jobs in 2023 than in 2016-2022 combined!

Our team is a diverse group of hardworking and fun-loving Smilers spanning 4 offices, 7 countries and many time zones. Our products are already making waves across many industries, from Banking to Fintech and Telecoms. We recently announced a $20M Series B raise and are backed by leading global investors, including Norsken22, Costanoa, CRE, Future Africa, Susa Ventures, Commerce Ventures, Courtside Ventures, Two Culture Capital, Latitude, Valuestream Ventures, Intercept Ventures and Vinod Khosla who are supporting us every step of the way.

We are BUILDERS and your day-to-day will involve building innovations that PROTECT people and serve as the foundation for trust in the digital economy in Africa. We believe everyone is an OWNER and with this opportunity, you have the autonomy to do your best work and grow, the flexibility to be creative, and an opportunity to put your unique stamp on our mission.

What are you waiting for? Come with us on this amazing journey!

The Role
We are seeking a detail-oriented and highly motivated Quality Assurance (QA) Analyst to join our fraud prevention team. The QA Analyst will be responsible for ensuring the accuracy, consistency, and reliability of jobs processed for our partners. This role involves monitoring and evaluating data entry processes, identifying discrepancies, and implementing corrective actions to enhance data quality. The ideal candidate will have a keen eye for detail, strong analytical skills, and a commitment to maintaining high standards of data integrity.

This is a chance to make a big impact in a growth stage company. This role reports directly to the Fraud Prevention Operations Manager.

What the role involves

Quality Control: This is the main function of the role.

• Conducting daily audits of jobs processed by the fraud prevention team to ensure accuracy, completeness, and adherence to the business rules and in compliance with company standards and procedures.
• Monitor and evaluate data entry errors or inconsistencies and flagging these with the Fraud Prevention Operations Manager.
• Identify errors and inconsistencies in data entries and collaborate with the fraud prevention team to rectify them promptly.

Training & Support:

• Deliver training and provide guidance to the fraud prevention team on areas of improvement and best practices to achieve better data accuracy and improve partner satisfaction.
• Create and maintain training materials related to data entry processes and quality standards.
• Develop and maintain QA checklists and guidelines for the fraud prevention team

Data Analysis & Reporting:

• Analyze data for trends, inconsistencies, and potential areas for improvement.
• Collaborate with team members to implement corrective actions for data errors.
• Generate and present regular reports on data quality metrics and audit findings.
• Prepare and present QA reports to management, highlighting key findings, trends, and recommendations for improvement.

Continuous Improvement:

• Identify opportunities to improve data entry processes and reduce error rates.
• Assist in the development and implementation of new data entry tools and systems to improve accuracy and efficiency.
• Stay up-to-date with industry best practices and integrate them into the team’s workflow.

What We’re Looking For

• Experience working as a quality analyst within a data entry environment.
• Strong attention to detail and a pro-active commitment to data accuracy.
• Excellent analytical and problem-solving skills.
• Proficiency in data wrangling using tools like Excel/ Google Spreadsheets.
• Familiarity with data management software and tools.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Experience as a Quality Assurance Analyst or familiarity with QA methodologies, tools, and processes is a plus.
• Knowledge of Arabic/ Amharic is also a plus

Benefits and Compensation

• Competitive salaries
• Stock options
• Health insurance or stipend (depending on location)
• Time-off, study leave, and paid parental leave
• Flexibility (we are a remote-friendly company + there is the opportunity to work from one of 4 global offices)
• Cool swag and company off-sites (recent locations: Kenya & Rwanda)

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