Senior Software Engineer - Support Engineer

Company - Zeptonow

Location : Bangalore

Responsibilities:
● L2 & L3 level of investigation of any issue (including functional or technical issue).
● Root cause analysis of issues by debugging in logs,DB or code.
● Manage and update different scripts as per daily basis requirements.
● Perform quick impact analysis during incident and quick recovery post incident.
● Use data and insight to explain a situation, make informed decisions and provide
recommendations for improvement.
● Coordinate for system and application releases with the development team and manage the
gaps in implementation or risk assessment.
● Troubleshoot areas of performance and identify effective solutions to resolve issues both
immediate and for the longer term.
● Work closely with different stakeholders including Operations, cust-experience, Product,
finance, Risk & fraud management team etc..
● Generate reports based on Internal/External requests.
● Maintain documentation for internal team
● Perform ITIL practices and motivate junior team members to adhere to the same.

Requirements:
● Education: - B. Tech/MCA/M. S (from well known institutes).
● Having 4-6 years of experience in Application Support.
● Good experience with any of the programming languages like Python , Java..
● Having knowledge of AWS,Mongo,Rest API, Jenkins,SQL, Athena, Postgres.
● Good experience with any scripting languages Python\Unix.
● Good understanding of DB and having good command on SQL.
● Sound understanding of SDLC life cycle and Agile methodologies.
● Good in ITIL practices.
● Experience with any of the ticketing tools (preferably JIRA).
● Should have strong decision making capabilities w. r. t. choosing new frameworks,
approaches etc.
● Understanding deployment and monitoring is desirable but not mandatory.
● Hands on experience in monitoring tools like New Relic, Grafana, AWS Cloudwatch etc.
● Good communication skill with logical & analytical approach to solve business problems
quickly.
● Ability to handle pressure in a fast paced environment.
● Ability to provide support in extended hours whenever needed