Senior Technical Writer

About the Role

Among his/her responsibilities is preparing instruction manuals and articles intending to make
complex, technical information easier to understand. The ideal candidate should have a strong
background in technical writing, exceptional leadership abilities, and a passion for producing
high-quality documentation.

Job Responsibilities:
● Determine the requirements of Clients.
● Convert Client requirements into Business Requirements
● Convert Business requirements into Software Requirement specification.
● This SRS should be a go-to document for Developers and Testers.
● Collaborate with cross-functional teams (engineering, product management, support,
etc.) to gather information and ensure documentation accuracy.
● Provide application content/email content/SMS content etc
● Create, edit, and maintain technical documents including user guides, API
documentation, manuals, and online help systems.
● Gather usability feedback from Clients, designers, QA, and other teams.
● Revise/Update documents as new issues arise/new requirements or changes come up.
● Simplify technical information in easy-to-understand language for a non-technical audience
● Have technical accuracy in writing user documentation
● Ability to take existing and potential content and improve it
● Communicate complex ideas in a concise manner
● Standardise content across products, and implement and maintain documentation standards, templates, and style guides.
● Conduct usability testing and incorporate feedback to improve documentation quality.

Skills & Requirements:

● Bachelor’s degree in Technical Communication, Information Technology, Computer
Science, or other related disciplines.
● Basic familiarity with the SDLC and software development.
● Strong research and analytical skills
● Ability to undertake multiple projects and deliver on tight deadlines
● Excellent writing, editing, and proofreading skills.
● Knowledge of Agile methodologies and practices.
● Experience with content management systems (CMS) and version control systems (e.g.,
Git) is a bonus.
● Proficiency in documentation tools such as :
○ Notepad++
○ Microsoft Visio/Draw.io
○ Windows Snipping Tool/Snag IT
○ Microsoft Word/Google Docs
○ Postman
○ Adobe RoboHelp(Optional)