Contract Manager

Contract Manager

The Role

We are looking for aSenior Contract Manager with a focus on renewals to manage and optimize our contract renewal process. The ideal candidate will possess a thorough understanding of SaaS contracts, exceptional negotiation skills, and a track record of successful contract management. Reporting to the COO, you will work closely with our customer success, sales, and finance teams to ensure seamless renewal operations and foster long-term client relationships.

Key Responsibilities include, but not limited to:

Contract Renewal Management:

• Oversee the end-to-end renewal process for all SaaS contracts, ensuring timely and efficient execution.
• Review contract redlines on a case-by-case basis, escalating concerns and coordinating adjustments throughout the renewal process.
• Develop and execute strategies to maximize renewal rates and revenue growth.
• Prepare and review contracts, ensuring accuracy and compliance with company policies and standards.
• Utilize strong negotiation skills to align contract terms with client expectations and company goals, aiming for mutually beneficial outcomes that support long-term client retention and revenue growth.

Client Engagement:

• Support Customer Success Managers (CSMs) during the renewal process, stepping in for additional support with terms and contract negotiations as needed.
• Address client inquiries, resolve issues, and negotiate terms to ensure mutual satisfaction.
• Build and maintain strong relationships with client procurement teams to facilitate efficient processing of renewals and expansion opportunities.

Collaboration and Coordination:

• Collaborate with customer success, sales, and finance teams to streamline the renewal process and address any contractual or financial concerns.
• Provide insights and recommendations to improve the renewal process and enhance client experience.
• Coordinate with the customer success team to understand client needs and tailor renewal offers accordingly.

Documentation and Reporting:

• Maintain accurate records of all renewal contracts, amendments, and correspondence.
• Generate regular reports on renewal performance, including metrics on renewal rates, revenue, and client feedback.
• Ensure all contract documentation is current and compliant with company standards, including the addition of riders, updated branding, designs, etc.

Compliance and Risk Management

• Monitor and manage contract compliance to mitigate risks and ensure adherence to terms and conditions.
• Identify potential issues or discrepancies and work with relevant teams to resolve them promptly.

Vendor Relations

• Manage contract renewals for internal software tooling, ensuring timely renewals and appropriate terms.
• Collaborate with department leads to review terms, confirm payments, and coordinate renewals.
• Document all renewal information for internal SaaS and tooling renewals and tooling contracts.

What you need to succeed:

• Deep connection with our mission.
• Bachelors degree in Business Administration, Law, or a related field; advanced degree or certification in contract management is a plus.
• Prior experience in an organization without internal legal counsel.
• Proven experience (5+ years) in contract management in SaaS renewals.
• Exceptional negotiation, communication and interpersonal skills.
• Proficiency in contract management software and CRM tools.
• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together.
• Ability to adapt quickly in a fast-paced environment, and an interest in helping build sustainable processes.

Background

Helping large companies innovate isn’t easy, but it is vital. Vital to creating new jobs, vital to igniting growth, vital to ensuring a safe, healthy and prosperous future for billions around the globe.

But, innovation at large companies is a mess. Employees often have lots of ideas to improve the business, but, with no formal process, their ideas go unheard, and they eventually give up trying to make a difference. Corporate innovation teams are expected to support a growing list of activities but have historically lacked strong tools designed for the job. Executives, despite having millions to invest, live in fear of disruption, and still have no idea where their “next big idea” will come from, or if it will come at all.

At Brightidea, we’ve built a software platform that’s solving these problems. We’ve been helping organizations be more efficient with the 1.5 trillion dollars invested in R&D annually.

Our Company & Culture

We are a tight-knit, entrepreneurial minded team of self-starters who show up every day with a singular mission: to create a world where the best ideas win. Our primary focus this year is to continue to add exceptionally talented and motivated individuals to the Brightidea team. We are ambitious, bold, highly-collaborative, focused, and we aim to win. We take a humble approach to changing the way corporate R&D teams run innovation challenges.

Anyone joining our company will have the opportunity to shape the culture and be an integral part of setting it up for long term success. If you identify with being humble, T-shaped, and relentlessly resourceful then this could be the perfect team for you to shine in.

Brightidea believes that everyone has the ability to make a difference and that a diverse team generates more innovation and bigger ideas. Just as our product invites organizations to crowd source innovation across their workforce, Brightidea is inclusive and does not discriminate. We accept everybody.

Our Team

Brightidea believes that everyone has the ability to make a difference and that a diverse team generates more innovation and bigger ideas. Just as our product invites organizations to crowd source innovation across their workforce, Brightidea is inclusive and does not discriminate. We accept everybody.

Compensation

$135,000 - $175,000 OTE depending on geographic location and level of experience.