Technical Support (m/f/d)

Job Description

Ready for the next step in your career? As a Customer Success Engineer / Tech Support professional, you play a pivotal role in our mission to "Empower Every Employee" and provide our customers with exceptional service and support. As a member of the technical support team, you serve as the primary point of contact for our clients, addressing their technical inquiries and resolving any issues related to our Flip SaaS solution. You ensure that our customers receive the utmost assistance in equipping their employees with the Flip application.

What awaits you with us

• You serve as the primary point of contact for our customers regarding technical issues and inquiries related to the Flip platform.
• You collaborate closely with customers to efficiently identify and resolve problems. In the process, you assist the customer with troubleshooting and, if necessary, perform system configurations.
• As a product expert with extensive knowledge of our technologies, you advise customers on topics such as REST APIs, authentication/authorization (OIDC, SAML), integrations, and our product roadmap.
• You create and maintain documentation, including FAQs, user guides, and wiki articles, to provide our customers with self-service support.
• You capture and document customer requests and issues to identify potential areas for improvement in our products and integrations.

What you bring to the table

You...

• You possess at least 1-2 years of experience in a technical customer support role or a comparable, customer-oriented, and technical position.
• You demonstrate a broad technical understanding, such as through IT-related training or education.
• You have knowledge of REST APIs and authentication standards like SAML and OIDC.
• You are familiar with tools like Git, GitLab, API testing tools such as Postman or Insomnia, and the command line.
• You exhibit exceptional problem-solving abilities and can analyze and resolve complex issues.
• You possess strong communication skills and enjoy collaborating with customers and as part of a team.
• You are organized, plan ahead, and respond flexibly to changes.
• You possess excellent proficiency in German and English.

Nice to have

• Experience with SaaS or cloud-based products
• Interest in the latest integration technologies and trends