Product Operations and Compliance Analyst

Castle is a digital home finance advisor that saves homeowners time and money.

• Homeowners use the Castle app to pay for and track all of their home expenses in one place. Castle then monitors those transactions for savings opportunities and provides end-to-end support to claim tax credits and rebates for any eligible expenses. The average Castle customer saves more than $10,000 on their home.

• Housing affordability is a major problem in the U.S. At Castle, we believe that homeowners deserve better data when it comes to managing their biggest asset. We’re building payments infrastructure for the largest consumer category in the U.S. — to help people automate, consolidate, and reduce their spend.

Position Overview:

The Product Operations and Compliance Analyst will play a critical role in managing back office operations, enhancing the customer support and success functions, and monitoring customer activity and transactions for fraud. This role requires a data-driven individual with a high attention to detail who is comfortable operating in an environment of ambiguity.

What you'll do:

• Back Office Operations:

• Customer Support and Success:

• Compliance Support:

Qualifications:

• Proven experience in business operations, customer success, or compliance roles.

• Excellent attention to detail and organizational skills.

• Effective communication and interpersonal skills, with the ability to build relationships with customers and team members.

• Comfortable operating in a fast-paced and ambiguous environment.

• Proficient using Hubspot, or similar CRM tools.

• Experience with compliance, risk assessment, or transaction monitoring tools preferred.

• Demonstrated ability to learn new internal tools to drive operational efficiency.

www.getcastle.com