Lead Cloud Systems Engineer

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

Founded in 2003 in Chicago, Bounteous is a leading digital experience consultancy that co-innovates with the world's most ambitious brands to create transformative digital experiences. With services in Strategy, Experience Design, Technology, Analytics and Insight, and Marketing, Bounteous elevates brand experiences through technology partnerships and drives superior client outcomes. For more information, please visit www.bounteous.com

Our India based Managed Services team is looking for a Lead Systems Engineer who can craft and maintain flexible systems that meet the needs of our clients, both internally and externally. You will help to support the operation of a market-leading eCommerce and Digital Presence infrastructure.

Information Security Responsibilities

• Awareness on information security measures such as acceptable use of information assets, malware protection, password security
• Understand and report security risks and how they impact the confidentiality, integrity, and availability of information assets
• Understand how data is stored, processed, or transmitted from a Data privacy and protection standpoint

Job Location

• Offsite Location: CHENNAI ONLY. OTHERS PLEASE DONT APPLY
• This job demands to commute to office on a regular basis. WFH will not be provided.
• Should be flexible to work in rotational shift (24/7)

ROLE AND RESPONSIBILITIES:

• 8-10 years of Work experience on Infrastructure & Cloud services viz., AWS, Azure
• Maintaining the good standing of the server infrastructure. We are responsible for many Windows and Linux servers and an increasing investment in serverless technologies.
• Support and maintenance of systems and infrastructure environments managed for our clients.
• Working knowledge of ITIL processes (incident, change and problem management) and ITSM ticketing systems is a plus.
• Incident Management – Provide timely response to disruption of service and restoration of service ensuring proper documentation in ticketing system.
• Change Management – prepare proper ticket documentation, implementation and rollback plans to successfully implement changes to the client’s environments.
• Problem Management – participate in working sessions and work to permanently resolve recurring and critical incidents.
• Helping to research and develop new infrastructure technologies and approaches as they emerge.
• Supporting several platforms at the server / service level. This at times includes eCommerce platforms, Content Management Platforms, Data integration, and custom systems.
• Performing routine tasks related to the infrastructure of our clients’ systems.
• Monitoring for and responding to anomalies within our infrastructure, including on-call rotation as part of a larger team.
• Helping to design and improve our monitoring and reporting.
• Developing and maintaining automation for provisioning and deployment of the server infrastructure.
• Working closely with platform developers to solve their infrastructure-related issues, and mentoring others in understanding implications and limitations of the technology.
• Troubleshooting incidents and problems in platforms we support.
• Participates in an on call rotation calendar to ensure effective 7 x 24 x 365 coverage

PREFERRED QUALIFICATIONS:

• Experience improving workflow (reducing/optimizing tasks)
• Knowledge in deploying and maintaining cloud technologies as part of larger systems
• Understanding of security implications of architecture decisions
• Practical knowledge of common Azure and Amazon Web Services (AWS) services and practices

BENEFICIAL SKILLS:

• ITIL certification; experience working in an ITIL shop
• Exposure to load testing, pen testing, and providing security for cloud resources
• Administering and using monitoring tools (NewRelic, Datadog, Splunk, Sumologic, etc) to troubleshoot issues 
• Other cloud platforms, such as Google Cloud