SMB Customer Success Manager Japan (Hybrid)

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We’re looking for a dynamic and results-driven SMB Customer Success Manager (based in Tokyo) to help us retain and expand our relationships with existing customers of our Market Intelligence solution. This role will report to the Team Manager, Client Services.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years.

• The CSM is in the front line, bringing our SaaS platform to life for the client
• The CSM is the one who helps position themselves and Similarweb in the face of the client, as an extension to their own company.
• Making Similarweb an integral part of their business

As a Customer Success Manager on our Inside Sales team, you will own the relationship with our small to medium-business customers, and work with them to make sure they are getting the most value out of our platform and data. Your success in the role will largely comprise retention and account health but also upsell/business growth.

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

• Managing and developing long-term partnerships with customers of our Market Intelligence solution
• Working closely with a customer to increase user engagement and facilitate product adoption, both key components of driving retention.
• Proactively manage the renewal process to secure timely renewals and minimize churn.
• Implement strategies to increase retention and reduce attrition rates.
• Identifying opportunities for account expansion and revenue growth within your assigned customer base. Proactively presenting upsell and cross-sell opportunities to drive increased product adoption and usage.
• Develop strategies from Similarweb data to help your customers reach their business goals and KPIs
• Sourcing, outbounding, and landing new contacts within a client’s organization to both find new users and level up your relationships.

Requirements:

• Minimum 2 years experience in digital marketing and/or commercially-focused account management, customer success or sales roles
• Self-motivated, organized, and able to manage multiple priorities effectively.
• Team player who can collaborate effectively with colleagues and business partners
• Proficiency in English and Japanese language

• It would be a plus to have:

  • Experience working within SaaS
  • Strong understanding of the digital marketing space and trends

Why you’ll love being a Similarwebber:

You’ll get to sell a product you actually believe in: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful market intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Professional Growth Career Week, personalized coaching, participating in our mentorship program, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

Please Note: We are unable to sponsor visas at this time.

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