Sr. Staff, Technical Program Management (S&D)

Description

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Team Overview:

The Search and Discovery Product Team is responsible for creating a world-class search and discovery shopping experience for our customers, from “intent” based shopping to delighting the customer with serendipitous product discovery on every visit.

We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission-aware search and recommendation experiences. We believe the experience of finding the right fresh groceries delivered to your door the next morning should be personal and different from shopping for a new laptop or your next pair of jeans.

The Role:

With the latest advances in AI/ML, we have the opportunity to rethink the traditional search stack to deliver unique, high-quality experiences to our customers that were traditionally outside the realm of possibility. This role will focus on bringing the Search parity to Coupang’s Taiwan market.

As a Technical Program Manager, you will ensure the teams are delivering the highest quality products and services predictably while meeting the technical needs. You will guide both strategy and tactical decision-making to deliver complex cross-team programs. As well as partner with program managers across Coupang to help support the strategic deliverables while working with engineering to support important technical efforts.

Key Responsibilities:

• Define the strategy for our Taiwan Search and Discovery stack to deliver a Search parity experience while directing day-to-day execution towards that vision.
• Responsible for overall coordination, quality, and productivity and will be the primary point of contact for Search Parity programs across Coupang
• Manage technology programs, defining milestones and success criteria, resource allocation, and successful on-time delivery.
• Work with product and program owners to come up with innovative solutions for their business problems.
• Work on massively distributed, large-scale systems, storage solutions, applications, and new platforms.
• Utilize technical acumen in working with large, cross-functional teams.
• Communicate schedules, priorities, and status to all levels of the company

Qualifications:

• Bachelor's degree in Comp. Science, Maths, or Business
• At least 8 years experience as a Technical program manager managing large-scale cross-functional projects across organizations
• Experience with Search, e-commerce systems, or scalable distributed systems
• Strong analytical, communication, and problem-solving abilities