Customer Success Manager (CSM)

Role:

We are looking for a Customer Success Manager to join our team, tasked with the significant role of establishing our customer success team and laying the groundwork for our customer success organization. In this role, you will be shaping the future of our customer success efforts, making it an ideal opportunity for individuals looking to take on the challenge and excitement of building a customer success strategy in a dynamic startup environment.

Role description:

• This position is suited for those eager to be among the first Customer Success Managers, setting the stage for the expansion of our customer success organization.
• Ideal for candidates who thrive in the fast-paced, continually evolving atmosphere of a startup and are looking to play a significant role in its growth journey.
• A perfect match for individuals seeking a role where their contributions are directly impactful, presenting unique challenges and professional rewards.

Your responsibilities:

• Manage a client portfolio from onboarding to renewal, ensuring continuous satisfaction.
• Ensure clients achieve their goals and ROI with Guideflow.
• Drive tool adoption using usage KPIs.
• Engage and animate the user community for each client.
• Maintain a low churn rate within your portfolio.
• Develop and execute expansion strategies.
• Identify and build trust with “champions” within client organizations.
• Detect and act on expansion opportunities.
• Collaborate closely with Account Executives on expansion strategies through client events, mapping, webinars, and customer stories.

Requirements:

• Minimum 2 years of experience in SaaS customer success or account management, with a proven track record of achieving customer satisfaction and retention targets.
• Full working proficiency in English, both written and verbal.
• Ability to thrive in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to build relationships with clients.
• Based in the USA

Preferred:

• Immediate availability to start.
• Experience working in a hyper-growth startup environment.

Why Guideflow?

⭐️ A unique chance to influence the direction and success of a promising startup at an early stage.

🚀 Work alongside experienced entrepreneurs in a fast-moving environment that promises continuous learning and growth.

🏎️ Fast-moving environment - you will never stop learning and growing.

🌎 Represent Guideflow at SaaS and business events worldwide.

💶 Competitive salary package & bonus structure.

👨‍👩‍👧‍👦 A dynamic culture that fosters innovation and growth.

Hiring Process:

1. Pre-qualification call (20 minutes) to discuss your experience and fit.
2. Technical interview with one of our co-founders (1 hour) to delve deeper into your skills and potential contributions.
3. Discussion on goals (30 minutes) to align expectations and objectives.
4. Team fit call with other co-founders (15 minutes) to ensure cultural alignment.
5. Offer and welcome to the team! 🎉

How to Apply:

Interested candidates can submit their resume along with a cover letter detailing their interest and qualifications for this position.