Business Operations Manager

What we're looking for

We are looking for a driven business generalist who wants to collaborate in many departments of a fast-growing start-up. You’ll work closely with the cofounders and Head of Operations to continue to build out creative user acquisition strategies, be a main point of contact for customer experience, work on building processes to scale operations, and more.

You’ll be at the core of Phoenix’s growing team, as we work to deliver the best in men’s health. If you are an exceptional problem solver and communicator with strong organizational, interpersonal, and creative instincts, this role is for you. This is a new role that will be tailored for the hire. We’re a fun and lean team with serious drive!

Responsibilities

Leading the Launch of New Product Lines and Revenue Initiatives:

• Take ownership of launching new men's health products (including medications, treatments, and supplements) and revenue-generating initiatives from concept to market.

• Collaborate with cross-functional teams to ensure successful product launches.

• Manage product approvals, regulatory compliance, and coordination with internal operations, marketing, and engineering teams.

• Analyze and optimize existing portfolio, projects, business units, revenue streams, and cost structures.

• Work closely with internal teams to enhance operational efficiency and financial performance.

• Build models and create data driven insights about customers and treatment information using mix of data analytic tools (including Excel and SQL)

• Own the problem-solving process, leading primary and secondary research, and using qualitative and quantitative skills to generate critical insights.

• Build and manage project plans, timelines, and budgets for transformative initiatives.

Skills we are looking for

• Relevant work experience: 5+ years of demonstrated success in start-ups, product management, management consulting, business operations, or related fields. Previous experience in health tech is a plus.

• Rigorous problem-solving skills: Demonstrated experience bringing structure to ambiguity, generating critical insights, and solving hard problems in fast-paced environments.

• Expert stakeholder management: Ability to plan, organize, and manage complex processes, collaborating with a wide variety of stakeholders to drive progress.

• A love for data & analytics: Comfort with all types of data, strong analytical skills with superior attention to detail. Experience with Excel and Powerpoint is required and with SQL is preferred.

• Leadership: Experience leading teams and driving change with and without direct authority.

• Action orientation: A bias for action, the ability to act without being told what to do, and to tenaciously get things done.

• Strong written and verbal communication: Able to speak plainly and truthfully, communicate complex ideas in a simple & easy-to-understand way regardless of the audience, and drive discussions to decisions and actions.

• Organization and pragmatism: Proactively plans and organizes, prioritizes time and effort where it will yield the greatest impact, and adapts as necessary.

Why work at Phoenix?

• Impact & autonomy. You’ll work directly with our founders who understand the ups-and-downs of the business and you'll have a real opportunity to shape the future at Phoenix

• Rewarding Mission. We're delivering the best healthcare experience to Canadians across the country

• We are a small elite team in Downtown Toronto. We love the tight feedback loop of working together in the office. If you've missed that in-person office experience, and love sharing strongly held opinions of the best lunch spot nearby, this is the role for you

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Thank you for your interest in joining the Phoenix team! While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.