Senior Manager, Cross Border Operations

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position : Senior Manager, Cross Border Operations

Responsibilities:

1. Lead the Cross border/Import business supply chain which includes KPI management, Daily/Weekly issue resolution, SOP definition and enhancement, and last mile fulfillment
   
2. Define and execute against import requirements by category and work with business stakeholders to manage the fulfillment of cross border customer orders for millions of selections.
   
3. Manage 3rd party import and fulfillment partners. Lead the planning and KPI mgt structure to drive performance to standards and targets with these partners.
   
4. Be main PIC for communicating with internal stakeholders across Coupang locations in relation to import related subjects for Taiwan

Basic Qualifications:

• 8+ years of related experience

• Experience on Cross Border Operation or from the courier side is highly advantageous

• Strong retail, logistics, or e-commerce background with proven ability to drive change

• Existing relationship with Taiwan Customs is preferable.

• The ideal candidate will possess a range of skill set such as leadership development, analytical skills, strong compliance knowledge, think systemically, self-motivation, deep curiosity about how things work.

• Ability to prioritize work and to find a way in a complex, fast-paced environment

• Proven analytical skills and ability to influence people both internally and externally

• Decisive and able to move with speed to implement ideas

• Fluency in Chinese and strong communication in English

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.