Sr. Deployment Lead (Sr. Engagement Manager)

At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. We are on our way to accomplishing this mission by rewiring the financial industry with better credit infrastructure, analytics, and workflows, enabling more people to access credit opportunities. Our cross-border credit product, Credit Passport®, cash flow underwriting product, Cash Atlas™, and income verification product, Income Navigator, are trusted by over 4,000 companies, including leading organizations like American Express, Verizon, HSBC, SoFi, Scotiabank, and Yardi to help them reach valuable new applicants from traditionally credit excluded populations. With over $100 million raised from Kleiner Perkins, General Catalyst, Index Ventures, Canapi Ventures, YCombinator, and First Round Capital, Nova Credit is revolutionizing the way lending is done. We were recently named Forbes’ Best Startup Employers 2024 and Fast Company’s World’s Most Innovative Companies 2024.

This role is responsible for successfully deploying and implementing Nova Credit’s products with strategic accounts onboarding to our flagship Credit Passport® product, as well as our new Cash Atlas, and Income Navigator solutions respectively. You’ll contribute to growing our revenue globally, multiplying our impact to serve more global citizens, and fulfilling our mission “to power a fair and inclusive financial system for the world.”

You will understand in detail both Nova Credit’s product technology and our largest clients’ needs to help deliver a solution that exceeds expectations, informed by lessons learned from our deployments with customers like Amex, Verizon, and HSBC. Externally, you’ll work with teams across our strategic accounts to successfully deploy our products into their systems. Beyond technology teams, this may also include marketing, credit risk policy, and other critical stakeholders. Internally, you’ll work across similar teams to help our clients implement scope as intended, on time, and with line of sight into immediate opportunities to grow recurring revenue. The ideal candidate is excited to work both independently and collaboratively in a fast paced, highly visible role.

This is a full-time position based in Toronto, Canada, and is reporting to the Manager of Deployment in North America.

WITHIN THE FIRST MONTH, YOU'LL:

• Understand Nova Credit’s value, business model, and products
• Partner with customer business teams to shape business objectives and integration requirements

WITHIN THE FIRST QUARTER, YOU'LL:

• Master our product technology, including the basics of enabling technical integration, user experience, customer acquisition, and credit risk decisioning amongst large financial institutions
• Plan and execute customer implementations at Nova Credit’s strategic accounts
• Measure & report on the ongoing effectiveness of respective customer launches
• Facilitate key pre & post launch Steering Committee touchpoints with an Executive level stakeholder audience
• Build strategic growth plans, that enable our leadership team to interact with key prospects and grow an account’s overall potential

WITHIN THE FIRST YEAR, YOU'LL:

• Successfully implement multiple deployments
• Be directly responsible for driving significant revenue realization
• Collaborate with Nova Credit’s Solution Architects, Product Managers, and Engineering teams - among others - to strategically influence product priorities, and further improve Nova Credit’s core product features

QUALIFICATIONS:

• 5+ years experience as a Deployment Lead, Engagement Manager, Technical Project Manager, Management Consultant, Client Solutions or Professional Services Lead. Past experience working with clients in the financial services industry is a plus
• High level of autonomy in delivering multi-stakeholder initiatives - Ability to take full ownership of your customer portfolio and make key decisions to deliver ambitious business outcomes. This includes: deciding when to include our executive team in customer escalations; defining de-escalation plans; mobilizing cross-functional teams to solution customer requests; and executing a mix of high vs mid-touch engagement commensurate with the growth potential of your customers
• Experience defining Customer Growth Plans - including the knowledge to define stakeholders, orchestrate relationships across multiple-levels of business, and ensure key touchpoints are coordinated to drive ongoing account success
• Technical implementation experience - you can configure a customer environment, and explain technical concepts to business stakeholders (API, Webhook, etc). Additionally, we’ll teach you about Nova Credit’s products, but our customers and products are inherently technical and you should have the curiosity to learn and creatively problem solve
• Entrepreneurial mindset - Adaptable to hybrid work settings, and resourceful in a fast-paced, lean environment (wearing multiple hats)