Operations Manager, Fulfillment Center

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

We have recently launched our services in Taiwan including Rocket Delivery and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?

Position: Operations Manager(Inbound/ICQA/Outbound), Fulfillment Center

What You Will Do:

1) Inbound Operation Manager:

Roles and Responsibilities:

• Supervise the receiving, sorting, and staging of incoming inventory.

• Coordinate with logistics partners for timely inbound shipments.

• Ensure compliance with safety regulations and quality standards.

• Manage inventory levels and replenishment processes.

• Analyze data to identify areas for improvement and implement strategies accordingly.

• Lead and develop a team of inbound associates and supervisors.

• Collaborate with other departments to optimize efficiency and workflow.

Coupang Leadership Principles:

1. Customer Obsession:

• Prioritize the customer experience in all aspects of inbound operations, ensuring timely and accurate handling of incoming inventory to meet customer demands.

1. Ownership:

• Take full ownership of inbound processes, including inventory management and team development, to drive continuous improvement and operational excellence.

1. Bias for Action:

• Act quickly to address issues and implement solutions to optimize inbound operations and ensure efficient workflow.

1. Dive Deep:

• Analyze data and metrics to identify opportunities for improvement and make data-driven decisions to enhance inbound processes.

1. Learn and Be Curious:

• Continuously seek opportunities to learn and grow within the inbound operations domain, staying updated on industry trends and best practices.

2) Outbound Operation Manager:

Roles and Responsibilities:

• Supervise picking, packing, and shipping operations.

• Coordinate with carriers and couriers for timely outbound shipments.

• Ensure compliance with shipping regulations and customer requirements.

• Implement quality control measures for outbound shipments.

• Analyze outbound data to optimize order processing and shipping.

• Lead and develop a team of outbound associates and supervisors.

• Collaborate with other departments to streamline outbound processes.

Coupang Leadership Principles:

1. Customer Obsession:

• Ensure outbound operations prioritize customer satisfaction by meeting order fulfillment targets and maintaining quality standards in picking, packing, and shipping processes.

1. Ownership:

• Take ownership of outbound processes, making decisions to optimize resources and ensure timely delivery of orders to customers.

1. Bias for Action:

• Act decisively to resolve issues and streamline outbound operations to meet customer expectations and business goals.

1. Dive Deep:

• Analyze outbound data and performance metrics to identify areas for improvement and implement strategies to enhance efficiency and accuracy.

1. Learn and Be Curious:

• Continuously seek insights and feedback to improve outbound processes and stay informed about industry trends and innovations.

3) ICQA Operation Manager (Inventory Control and Quality Assurance):

Roles and Responsibilities:

• Manage inventory control and quality assurance procedures.

• Conduct regular audits to ensure compliance with inventory policies.

• Analyze data to identify root causes of inventory discrepancies.

• Develop and implement strategies to improve inventory accuracy and quality.

• Train and coach ICQA associates on best practices.

• Collaborate with other departments to resolve inventory-related issues.

• Report on key performance metrics and operational challenges.

Coupang Leadership Principles:

1. Customer Obsession:

• Maintain a focus on ensuring inventory accuracy and quality assurance measures to meet customer expectations and uphold Coupang's reputation for reliability.

1. Ownership:

• Take ownership of ICQA processes, implementing strategies to improve inventory accuracy and quality while minimizing discrepancies and errors.

1. Bias for Action:

• Act swiftly to address inventory-related issues and implement corrective measures to maintain inventory integrity and minimize disruptions to operations.

1. Dive Deep:

• Conduct thorough audits and analysis to identify root causes of inventory discrepancies and implement solutions to enhance inventory control and quality assurance.

1. Learn and Be Curious:

• Stay curious about new technologies and methodologies in inventory management and quality assurance, seeking opportunities for continuous improvement and innovation.

Essential Qualifications:

• Proven warehouse experience. Plan and organize work.

• 5+ years management experience in a manufacturing, production, distribution, EC Fulfillment center/ Warehouse environment.

• College Level or equivalent is required.

• Computer literate and has above average internet/web skills.

• Ability to operate forklift, hand trick, pallet jack and other warehouse equipment.

• Establish and maintain cooperative and effective working relationships.

• Work effectively as a team member.

• Meet schedules and timelines.

• Communicate both orally and in writing in a clear and concise manner.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.