Service Engineer (SharePoint)

About AvePoint:

Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint’s global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available

in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

What will you be doing?

As a Service Engineer, your job is to do onsite implementation, troubleshoot technical issues, work closely with Support & R&D Team and provide timely customer feedback/Solutions, maintain the software application and infrastructure, among other duties.

Your responsibilities will include:

• Maintain server availability and performance
• Apply software patches for SharePoint and related technologies
• Monitor and Manage SharePoint, IIS, SQL Server and storage trends
• Perform, test and validate backup and restore operations
• Deploy custom and 3rd Party Solutions
• Perform scheduled and ad hoc reporting
• Perform environment refreshes to ensure all environments are in sync with production
• Configure and enforce SharePoint policies for settings and configuration standardization
• Assist with disaster recovery testing
• Improve the organization’s use of proactive monitoring tools, including SCOM and DocAve
• End to end ownership and resolution of incidents
• Document SharePoint change management activities
• Liaise between client and third party vendors for support cases
• Work with networking, storage, virtualization and other infrastructure teams to setup and maintain business critical SharePoint systems

OK, I’m interested… is this the job for me?

We look for people who value agility, passion, and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Must haves:

• Ability to work individually and within a highly collaborative team setting
• Understanding of Microsoft SharePoint architecture, components, configuration and administration. Understand the differences between the SharePoint versions (2013 & 2016)
• Working knowledge of Relational SQL Server 2012 and 2016
• Experience in ITPro related topics such as server administration for Microsoft Windows Server, SQL Server, and SharePoint technologies
• Working knowledge of Active Directory and SMTP technologies

Good to haves:

• 3+ years as a SharePoint Administrator
• BA/BS Degree (Computer Science/Engineering majors preferred) with 3+ years of work experience
• High level of customer service ability
• Excellent written/verbal communication and presentation skills
• Competence with testing, flowchart, and data mapping tools and procedures
• Experience with AvePoint products including DocAve 6 is a plus
• Experience with K2 Workflow products is a plus

About AvePoint

Check out our careers blog for content on our people, culture, and workplace!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.