VP, Operations

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

RevolutionParts is looking for a Vice President, Operations who will be responsible for overseeing and optimizing the operations of our customer experience teams. This executive role requires a strategic leader with a strong background in operations management, particularly within revenue and customer experience organizations. The VP, Operations will drive operational excellence, enhance customer satisfaction and support, and ensure efficient data acquisition, validation, and implementation. B2B SaaS and eCommerce experience are required for this role.

*There is a preference for this leader to be based out of the Phoenix, Arizona, metropolitan area, but remote will be considered.

Responsibilities:

• Develop and implement operational strategies that align with the company’s goals and objectives, like margin improvement and reducing time to value for customers.
• Provide leadership and direction to post-sales teams.
• Identify and drive key initiatives to improve operational efficiency and effectiveness.
• Oversee post-sales delivery teams including customer support, implementation, and project management teams to ensure exceptional service delivery.
• Implement best practices and innovative solutions to enhance customer satisfaction, loyalty, and revenue retention.
• Monitor customer feedback and develop and execute action plans to address areas of improvement.
• Constantly look for ways to be more efficient to improve the overall cost structure without compromising the customer experience.
• Analyze operational metrics and KPIs to identify areas for improvement.
• Implement process improvements to enhance productivity and reduce operational costs.
• Ensure compliance with industry standards and regulatory requirements.
• Create an operating cadence that is repeatable and scalable.
• Lead Project/Program Management team and efforts around project management of strategic projects across the organization, such as the internal implementation of new enterprise customers and/or partnerships, product merchandising and catalog enrichment projects, and new product and/or market launches.
• Own and drive resource management, timeline, scope and project delivery on enterprise and strategic projects.
• Manage and optimize catalog operations, including catalog data acquisition and management, content accuracy, and catalog distribution.
• Ensure the timely and accurate updating of catalog information across all platforms.
• Collaborate with cross-functional teams to streamline catalog processes and improve data integrity.
• Lead, mentor, and develop a high-performing operations team.
• Foster a culture of continuous improvement and professional development.
• Conduct regular performance reviews and provide constructive feedback.
• Work closely with other departments, including Marketing, Sales, Engineering, and Finance, to ensure cohesive operational strategies.
• Communicate operational updates and initiatives to executive leadership and stakeholders.
• Represent the operations department in executive meetings and strategy sessions.

Requirements:

• Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, or a related field; MBA preferred.
• 10+ years of experience in operations management, with a focus on customer experience and P&L management.
• B2B SaaS and eCommerce experience are a must.
• Proven track record of successfully leading and scaling operations teams.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent leadership, communication, and interpersonal skills.
• Experience with process improvement methodologies (e.g., Six Sigma, Lean).
• Proficiency in using operations management software and tools.
• Ability to thrive in a fast-paced, dynamic environment.
• Auto parts industry experience is a bonus.

If you are interested in this role, please note that the general plan for the interview process is as follows:

1. General Talent Screen with a recruiter - 45 minutes - 1 person
2. Hiring Manager interview - 60 minutes - 1 person
3. Operational Excellence - 60 minutes - 1 person
4. Customer Support & Implementation - 45 minutes - either 1 or 2 people
5. Collaboration & eCommerce - 45 minutes - 1 person
6. Project & Program Management - 45 minutes - either 1 or 2 people
7. Final/Wrapup Interview - 45 minutes - 1 person (there may be a case study, but ample time will be provided to prepare)

Please note that from the date of your first interview with a recruiter, your interview process will approximately take 45 to 60 days. The outline above may be modified by the hiring team if needed at any time.

Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.

RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.

RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.

Please Note: You will only receive correspondence through the Lever ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.