IT Operations Specialist

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporate, non-profit, association, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local.

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.

The IT Operations Specialist will provide leadership over our digital workplace applications with global responsibility for IT Operations. This critical person supports the digital team member experience and elevates the digital dexterity of the workforce. This includes overseeing, planning, and directing all IT operations to align with the company's overall business goals. The ideal candidate will possess excellent technical skills alongside strong interpersonal communication skills.

Responsibilities:

• Create a culture that enables digital dexterity to support the productive use of technology for better business outcomes. This includes streamlining use of technology, identifying and adopting new technologies, and ensuring effective utilization across the organization.
• Build partnerships among key stakeholders to understand business needs and to ensure that digital workplace initiatives support business outcomes. Work with leaders to optimize work processes by rethinking the role of technology.
• Work closely with team members on our People Team to measure team member experience, ensure team member communication is effective and further team member capabilities with the use of technology.
• Ensure adequate IT policies, procedures, and best practices for the organization in partnership with our IT security team.
• Manage all IT operations staff and vendors, providing leadership and coaching to ensure departmental success.
• Create and owning the technology budget, making strategic recommendations for IT infrastructure and capabilities.
• Ensure all systems, networks, and infrastructure remain operational through preventative maintenance and support.
• Identify emerging technologies and opportunities to innovate through new systems and tools.
• Remain current on IT trends, cybersecurity best practices, and compliance regulations.
• Identify appropriate ticket distribution and escalation process and providing hands-on support for tickets as appropriate globally, and all local Brazil hardware related tickets.

Qualifications:

• Must possess strong expertise in multiple digital workplace applications, including Google suite of business products, AI alternatives, and more.
• Demonstrated success partnering with stakeholders to identify and support technology needs that further business outcomes and provide for a positive team member experience.
• Strong leadership abilities in addition to technical knowledge across hardware, software, networks, and security.
• Bachelor's degree in computer science, information technology, or a related field.
• Results oriented mindset with the drive to deliver exceptional support with 3+ years managing an IT operations team and ensuring timely resolution of support tickets.
• Excellent oral and written communication skills, including the ability to explain digital concepts to business leaders and business concepts to technologists, and to sell ideas and processes internally at all levels.
• Experience working on a geographically distributed team supporting multiple countries; must speak English fluently in order to support a global population.

Our Work Environment

• We are a remote-first team with flexible work options: work remotely, or you may choose to come into our office in Belo Horizonte.
• Our team loves to spend time doing fun things outside of the office - both together and remote, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, virtual art classes and wine tasting.

If you'd like to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works, drop us a line. We'd love to talk to you!

Compensation Structure

This is a full time CLT Opportunity.

Benefits

• Flexible Paid Time Off
• Standard Brazil holidays plus additional company-wide days off for team members to rest and recharge
• Free Subscription to the Calm App
• Free Subscription to LinkedIn Learning to support professional development
• Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!
• Monthly Work from Home Stipend
• Mental and Dental Care by SulAmérica
• Virtual and in-person team events
• Mental Health stipend
• Alelo Food Voucher
• In company English classes
• Inclusion & Diversity Affinity Groups to support belonging

We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.

EEO/AA/F/M/Vet/Disabled

*Inclusive Opportunity for PWD.

Are you a person looking for an inclusive company committed to diversity? Then this opportunity could be for you!

Apply by attaching your CV .

Vaga Inclusiva para PCD.

Você é uma pessoa que busca uma empresa inclusiva e comprometida com a diversidade? Então essa oportunidade pode ser para você!

Se candidate anexando o seu currículo e laudo médico, se possível.*