Inpatient Senior Customer Success Partner

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

As a Senior Customer Success Partner, you will develop and maintain relationships across our client base, ranging from executive clinical and operational leadership to the front line end users of our solutions. The Sr CSP is a critical link between Qventus and the client and is responsible for effective communication and coordination between external stakeholders and internal Product and Delivery teams. The Sr CSP will serve as the overall engagement manager from customer kickoff through go-live and ongoing success, creating and maintaining a complex and cross-functional project plan with a matrixed team.

You will wear a number of hats, combining aspects of complex engagement management, account management, product management, and analytics. The Sr CSP will develop deep knowledge of the Qventus suite of products to successfully deploy them, think creatively about new use cases for the product, lead account strategy, and drive value for our customers.

About the Key Responsibilities:

• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight

• Effectively lead complex engagements with matrixed teams (technical and operational) Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.

• Build quarterly success plans with the appropriately identified cross-functional teams, objectives, timelines, risks, and metrics needed to achieve goals

• Accountable for driving engagement with the Qventus platform across customers by creating and executing thorough and action-oriented plans

• Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and solution adoption

• Proactively identify new workflows and expansion opportunities in each account to drive value for both the customer and Qventus

• Create a customer base who is excited about Qventus and serves as a reference for prospective customers

• Maintain and demonstrates the ability to manage customer relationships, from the client executive team to front-line leadership

About What We’re Looking For:

• Must have 5+ years of professional experience working at a leading healthcare consulting firm or in a professional services role at a workflow-oriented SaaS company

• Project management experience for complex implementations in the provider-side healthcare setting

• Knowledge of provider-side hospital operations

• A track record of applying strong quantitative and analytical skills in prior roles

• Ability to travel up to 25-35% nationwide

It’s a Plus if You Have…

• Business development, sales, or account management/growth experience

• Knowledge of the landscape of acute care patient flow processes, challenges, and solutions

• Change management experience

• Experience working with product managers, engineers, and technical teams.

We believe that diversity, equity, inclusion, and belonging are fundamental to improving healthcare and society, and that’s why we’re building a company that leads the way. We hold ourselves accountable to using fair hiring processes that mitigate the negative impacts of unconscious bias. We also work to ensure that people from underrepresented groups play meaningful roles on both sides of the interview table. We are an equal opportunity employer and give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our candidate privacy notice which can be found here: https://qventus.com/ccpa-privacy-notice/

Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.

*Benefits and perks are subject to plan documents and may change at the company's discretion.