IT Support Engineer

IT Support Engineer

We're looking for a proactive and detail-oriented IT Support Engineer to join our team. In this role, you'll help maintain a seamless technology experience for our team by managing hardware, troubleshooting issues, and supporting a variety of software solutions. You’ll work closely with employees across departments to solve IT challenges, improve systems, and ensure our technology runs smoothly.

This is a great opportunity to join a supportive and dynamic team where you can make a real impact on the technology experience of our organization. If you’re a natural problem-solver and enjoy helping people solve technical issues, we’d love to hear from you!

Role:

• Provide 1st, 2nd, and 3rd Tier Technical Support: Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues
• Manage Equipment Setup and Maintenance: Set up workstations, install and configure software, ensure all devices function optimally, and manage onsite inventory and IT asset life cycles
• Troubleshoot Hardware, Software, and Network Issues: Identify and resolve various system and connectivity issues, in person and remotely
• Maintain Documentation: Create and update IT documentation, including guides, procedures, and solutions to known issues
• System Administration: Manage access permissions, system updates, and configurations within Active Directory, Google Workspace, and other platforms
• User Training and Education: Conduct onboarding training sessions and provide guidance on IT best practices to support users’ proficiency and security awareness
• Manage and maintain diverse computing environments: Manage Windows, Linux, and MacOS, ensuring optimal performance, security, and user support
• Collaborate with different departments to understand and meet their technical requirements and support needs

Requirements:

• Experience: Minimum 2 years in IT support, systems administration, or a related field
• Multi-Platform Expertise: Proven experience in a multi-platform environment with solid knowledge of Windows, Linux, and macOS
• Virtualization Technologies: Hands-on experience with virtualization platforms, such as VMware
• Remote Support Proficiency: Skilled in using remote desktop support tools and ticketing systems to resolve user issues efficiently
• Problem Solving & Multi-tasking: Excellent problem-solving skills with the ability to handle multiple tasks and projects in a fast-paced environment
• Mission-Critical Systems Management: Capable of managing sensitive, mission-critical systems with urgency and precision to ensure operational integrity and security
• Communication & Teamwork: Strong interpersonal and communication skills, with a customer-focused attitude and collaborative approach
• Networking Fundamentals: Strong understanding of networking concepts, including IP, DNS, and DHCP

Bonus:

• Cloud Services: Experience with cloud platforms like AWS, Azure, or GCP.
• Scripting & Automation: Proficiency in scripting languages (e.g., PowerShell, Bash, Python) to automate routine tasks.
• Network Security: Familiarity with VPN and firewall configurations.
• Certifications: Relevant certifications, such as CompTIA A+, Network+, or MCSE.
• ITIL Knowledge: Understanding of ITIL principles or experience working in ITIL-aligned environments.