Senior Software Engineer, SRE

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

We’re looking for a Senior Software Engineer to help us scale the infrastructure and systems that serve as the backbone of Replicant. As we grow, we need to reimagine how Replicant's data is managed and served, how our teams' software applications connect together, and how we balance engineering autonomy with standardization. Our core stack includes TypeScript/NodeJS and Python in Kubernetes on GCP, along with Helm, Terraform, Datadog, and Prometheus.

What You’ll Do

• Design, develop, and maintain distributed multi-tenant backend services, APIs, and libraries
• Build software to monitor on-prem or cloud-hosted software and infrastructure operations and detect outages/issues in network or server environments; identify, analyze and resolve system availability, reliability, and performance issues
• Write and review architectural design documents describing complex platform changes
• Serve as a technical resource and expert across teams on industry standards and best practices to solve complex problems
• Improve and lead the adoption of Replicant’s technical standards across teams
• Mentor, coach, and lead fellow team members and other engineers across the organization

What You'll Bring

• Experience working with web services, distributed systems, and data storage systems
• Ability to write and read code in an object-oriented programming languageInterest and ability to learn other programming and scripting languages
• Excellent verbal and written communication skills and a vivid imagination
• Passionate about engineering and team culture
• Keen eye for and experience with building understandable, testable and scalable systems
• Flexibility to learn and work across our team’s entire tech stack
• Independent thinker and like to own and solve complex problems
• Interest in exploring the nuance and aesthetic of conversations