Account Manager / Customer Success

About Us:

Impilo manages logistics, device & patient support, and unified RPM/ device data API for virtual & hybrid care providers, health systems, and digital health companies that use and distribute remote patient monitoring technologies. Our goal is to empower healthcare providers and medical device manufacturers with innovative device and service solutions that enhance patient outcomes, streamline healthcare processes, and improve access to medical care. As a rapidly growing digital health startup, we are expanding our team to include a proactive and dedicated Account Manager who will nurture and grow our provider and manufacturer accounts.

Role Summary:

We are seeking an experienced Account Manager who will play a crucial role in developing and maintaining strong relationships with our key stakeholders in the healthcare sector. The ideal candidate will have a proven track record in account management, preferably in the healthcare tech industries, and an understanding of the challenges and opportunities in remote patient monitoring. Experience at a growing startup is also a plus.

Key Responsibilities:

Develop and maintain strong, long-lasting customer relationships with RPM healthcare providers and RPM/medical device manufacturers.
Act as the main point of contact and manage all aspects of your accounts.
Understand the specific needs and objectives of clients and liaise with our product, technical teams to tailor services and solutions effectively.
Drive the adoption and integration of our products by providing ongoing support and education to clients.
Monitor and analyze customer's usage of our product and ensure client satisfaction and retention.
Negotiate contracts and close agreements, ensuring all client needs are met.
Prepare regular reports on account status, and provide actionable insights to internal stakeholders.
Stay up-to-date with new features and product launches, ensuring you can effectively communicate any updates to clients.
Identify opportunities to grow business relationships within existing accounts.
Collaborate with the sales team to identify and grow opportunities

Requirements:

Bachelor’s degree in Business Administration, Health Administration, or related field.
2+ years of account management or relevant experience, preferably in the healthcare or tech sectors.
Strong understanding of digital health technologies and their impact on healthcare delivery.
Exceptional interpersonal skills with an aptitude for building relationships with professionals of all organizational levels.
Excellent listening, negotiation, and presentation abilities.
Strong verbal and written communication skills.
High degree of professionalism and ethical understanding, particularly in handling confidential information.
Ability to work independently in a fast-paced startup environment.
Willingness to travel as needed to meet clients, attend conferences, and enhance business relationships.

Full time @ our office in Philadelphia, Benefits Include: 401K, Health Insurance, Dental, Vision, Commuter Benefits and Unlimited PTO!