Customer Success Engineer

Central & South America Candidates Only

About Us

At Endor Labs, we're not just making waves; we're setting the new standard in application security! In our first year, we've already been named a Gartner Cool Vendor in Platform Engineering, an RSA Innovation Sandbox finalist, and a Black Hat Innovation Spotlight finalist. That’s how you know we’re redefining the future of security.

Founded by industry visionaries Varun Badhwar and Dimitri Stiliadis, Endor Labs is a powerhouse of innovation. With a monumental Series A round of 70M and a stellar team of talent, we’re not just participating in the industry—we’re revolutionizing it.

Our mission? To streamline security for developers and AppSec teams by cutting through the noise and focusing on what truly matters. We tackle risks across Open Source Software (OSS) and CI/CD pipelines with precision, slashing false positive rates by up to 80%. Ready to see what makes us tick? Dive into our 3-minute pitch from our Founder & CEO here.

Sound interesting? Let’s talk if you want to be part of the next big leap in security innovation!

How You’ll Make an Impact

As a Customer Success Engineer at Endor Labs, you are not only the technical champion for our customers but also a seasoned software engineer adept at navigating the complexities of programming ecosystems and DevOps.

• Innovate and Implement: Design and roll out cutting-edge code and dependency scanning mechanisms using Maven and Gradle. Turn complex challenges into sleek, efficient solutions that set new industry standards.
• Be the Technical Maestro: Become the primary technical contact for our customers, guiding them with a blend of deep technical know-how and genuine empathy. Navigate through pre-sales and post-sales stages, addressing and solving intricate technical puzzles.
• Customize and Create: Tailor our top-tier security solutions to fit into the most sophisticated customer environments. When needed, craft bespoke solutions that push the boundaries of innovation, drawing on your robust software engineering skills.
• Solve with Speed: Leap into action when technical issues arise. Use your advanced troubleshooting expertise and comprehensive understanding of programming and DevOps to keep our customers on the path to success.
• Build Strong Bonds: Forge lasting relationships with a diverse range of clients—from agile startups to global enterprises—becoming their trusted advisor and tech advocate.
• Collaborate and Innovate: Work hand-in-hand with our engineering teams, turning customer feedback and troubleshooting insights into groundbreaking product improvements.
• Champion Security: Lead the charge in promoting robust security practices, helping developers write secure code with ease through your expert support and guidance.
• Lead and Strategize: Manage high-impact technical integration projects with strategic finesse, offering top-tier guidance both internally and externally. Your strategic decisions will help drive our solutions forward and ensure client success.
• Strong English language skills are needed.

What You Bring to the Table

• Technical Expertise: Bring 4-10 years of in-depth experience in software engineering, with a strong command of programming languages, application security, and DevOps practices. You’re a coding aficionado who’s navigated the complexities of modern tech stacks with finesse.
• Custom Solutions Pro: Showcase your proven track record in crafting custom technical solutions and thriving in customer-facing roles. You excel at managing project-based work and turning unique challenges into streamlined, effective outcomes.
• Customer Success Champion: Be a passionate advocate for customer success, with a knack for building secure and scalable solutions from scratch. Your dedication to creating impactful, reliable solutions drives our customers’ success.
• Exceptional Communicator: Possess stellar communication skills that enable you to demystify complex technical concepts. You have a talent for translating intricate details into clear, accessible language for diverse audiences.
• Strategic Problem-Solver: Adopt a proactive, anticipatory approach to problem-solving. You’re adept at predicting customer needs and crafting strategic, innovative solutions that align with their long-term goals.

What Makes Us... Us

• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed, and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.

What We Offer You:

• Competitive salary and comprehensive benefits.
• Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
• Opportunities for co-working and team meetups to foster collaboration.

Endor Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don't fit every requirement above, we believe in the power of diverse perspectives and experiences, so we encourage all talented individuals to apply—there's no one-size-fits-all here.

Endor Labs is a remote-first company, with team members distributed across various time zones. We believe in the flexibility of working remotely while also creating opportunities for in-person collaboration and learning when necessary.