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    Startup in initial stages

Senior Onsite IT Specialist

Posted: 7 months ago
Visa Sponsorship

Not Available

Remote Work Policy

In office

RelocationAllowed

About the job

Position Title: Senior Onsite IT Specialist
Location: 330 5th Avenue, NY, NY
Pay Rate: $40 - $44 per hour
Schedule: Monday - Friday, 8:30am - 5pm
Engagement Length: 30 months
Application Deadline: April 3, 2024

Responsibilities:

  • Monitor and maintain local technical infrastructure to ensure optimal performance, including network systems and video conferencing.
  • Collaborate with client agency for timely incident reporting and service request management using ITSM Service Now.
  • Liaise with various ITS teams for efficient issue resolution and escalation procedures.
  • Provide end-user support for desktop environments and ensure timely updates.
  • Manage user accounts and access privileges, resolving access issues as needed.
  • Adhere to OMH and ITS Information Security Policies and regulations.
  • Facilitate user support processes and provide training resources.
  • Troubleshoot and support video conferencing equipment and related software.
  • Offer guidance on common desktop and technology-related issues to users.
  • Resolve onsite office support issues in coordination with OMH staff.
  • Provide prompt technical assistance to users in person or remotely.

Mandatory Qualifications:

  • 60-84 months of independent work experience with advanced education.

Requested Qualifications:

  • 78 months of technical experience in end-user desktop support.
  • 78 months of experience in office-wide troubleshooting and support.
  • 72 months of experience with ticket management software like ITSM Service Now.
  • 48 months of experience in managing support calls.
  • 72 months of experience with Microsoft Suite and Desktop Operating Systems.
  • 48 months of support manager experience in an office setting.
  • 48 months of customer service support to executive level clients.
  • 72 months of experience with videoteleconference equipment.
  • 24 months of experience with internet-based teleconference software.

Please submit your resume by the specified deadline.

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