- B2C
- Early StageStartup in initial stages
Senior Onsite IT Specialist
- $83k – $91k
- 7 years of exp
- Full Time
Posted: 7 months ago
Visa Sponsorship
Not Available
Remote Work Policy
In office
RelocationAllowed
About the job
Position Title: Senior Onsite IT Specialist
Location: 330 5th Avenue, NY, NY
Pay Rate: $40 - $44 per hour
Schedule: Monday - Friday, 8:30am - 5pm
Engagement Length: 30 months
Application Deadline: April 3, 2024
Responsibilities:
- Monitor and maintain local technical infrastructure to ensure optimal performance, including network systems and video conferencing.
- Collaborate with client agency for timely incident reporting and service request management using ITSM Service Now.
- Liaise with various ITS teams for efficient issue resolution and escalation procedures.
- Provide end-user support for desktop environments and ensure timely updates.
- Manage user accounts and access privileges, resolving access issues as needed.
- Adhere to OMH and ITS Information Security Policies and regulations.
- Facilitate user support processes and provide training resources.
- Troubleshoot and support video conferencing equipment and related software.
- Offer guidance on common desktop and technology-related issues to users.
- Resolve onsite office support issues in coordination with OMH staff.
- Provide prompt technical assistance to users in person or remotely.
Mandatory Qualifications:
- 60-84 months of independent work experience with advanced education.
Requested Qualifications:
- 78 months of technical experience in end-user desktop support.
- 78 months of experience in office-wide troubleshooting and support.
- 72 months of experience with ticket management software like ITSM Service Now.
- 48 months of experience in managing support calls.
- 72 months of experience with Microsoft Suite and Desktop Operating Systems.
- 48 months of support manager experience in an office setting.
- 48 months of customer service support to executive level clients.
- 72 months of experience with videoteleconference equipment.
- 24 months of experience with internet-based teleconference software.
Please submit your resume by the specified deadline.
About the company
- B2C
- Early StageStartup in initial stages
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