Clinical Operations Coordinator

About Joyous

At Joyous, we are reimagining mental health care by combining innovative treatments, advanced technology, and compassionate clinical leadership. With a growing nationwide network of providers, we are building a scalable clinical infrastructure that ensures accessibility, compliance, and the highest standards of patient care.

We are seeking a Clinical Operations Coordinator to support both the staffing and operational needs of our clinical department. This role blends provider recruiting, onboarding, compliance, training, and day-to-day clinical operations support. You’ll play a critical role in ensuring that every provider—from MDs and NPs to RNs—is properly recruited, credentialed, trained, and set up for success.

This position reports directly to the Lead of Clinical Operations and works cross-functionally with HR, Compliance, and Clinical Leadership.

Key Responsibilities

Recruiting & Staffing

• Support end-to-end recruitment for MDs, NPs, and RNs, including sourcing, screening, scheduling interviews, and coordinating hiring activities.
• Assist leadership in tracking staffing needs across multiple states and specialties.
• Help coordinate provider schedules and coverage, ensuring patient access across time zones.
• Serve as a point of contact for new hires during recruitment and onboarding, ensuring a smooth candidate experience.

Compliance & Credentialing

• Track and maintain all provider credentials, licenses, DEA registrations, and renewals.
• Ensure compliance with HIPAA, state board requirements, and DEA regulations.
• Partner with credentialing vendors (e.g., Provider Trust) to maintain accurate provider records.
• Keep leadership updated on upcoming license expirations and compliance risks.

Training & Education

• Coordinate onboarding and training programs for new providers.
• Manage Joyous’ provider education platform, ensuring training content is up to date.
• Distribute training materials related to protocols, digital systems (EHR, scheduling tools), and compliance standards.
• Collect feedback from new providers to improve onboarding and training.

Clinical Operations Support

• Coordinate uniform distribution and ensure adherence to Joyous’ provider dress code standards.
• Assist in the daily operations of the clinical team, ensuring efficient workflows and patient care support.
• Collaborate with RNs and leadership to identify process improvements.
• Support cross-department initiatives that impact provider operations.

Qualifications

• Bachelor’s degree in healthcare administration, business administration, human resources, or related field.
• 1–3 years of experience in healthcare operations, recruiting/staffing, or provider support.
• Familiarity with regulatory compliance (HIPAA, DEA, medical boards).
• Experience with provider credentialing and scheduling is a plus.
• Prior experience with EHR systems (DrChrono preferred).
• Strong organizational, communication, and multitasking skills.
• Tech-savvy and comfortable learning new systems quickly.
• Ability to thrive in a fast-paced startup environment with shifting priorities.

Why Join Joyous?

• Be part of a mission-driven company transforming mental health care.
• Gain experience across both clinical operations and recruiting in a high-growth environment.
• Hybrid work model based at our San Mateo HQ.
• Opportunity to build scalable processes that directly impact providers and patients nationwide.

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