IT SaaS Engineer

About the Role:

As the SaaSOps Engineer for Motive, you will play a key role in configuring and managing SaaS and internally-hosted applications for IT, provide top-level support for the IT Support team, develop and administer identity management(Okta), and other SaaS service backend administrative duties. A prospective candidate should have a proven track record with owning, operating, and administering Okta, G-Suite, BetterCloud, Atlassian, Slack, Github, AWS, GCP and all SaaS applications.

What You'll Do:

• You will work with partners within the company to design, configure, implement, maintain and promote a variety of internal applications, including Okta, the Atlassian suite, G Suite and Slack.
• You will take the lead in assessing and selecting new technologies and integrations, including product enhancement and product upgrades.
• You will identify and drive initiatives to increase enterprise productivity through integrations, articulation of best practices and training, with a particular focus on collaboration with other teams to identify conflicts and redundancies.
• You will document procedures, policies, technical instructions and securitization practices.
• You will understand and assess dynamic business and support processes to implement, configure and optimize application usage.
• You will research, install, maintain, and troubleshoot application plugins/add-ons.
• You will maintain enterprise application reliability, including proactive issue mitigation.
• You will work to scale software to support dynamic teams in a fast-paced environment
• You will perform application risk assessments and develop risk maps to ensure users and data are protected
• Most importantly, you will make applications do more than they were built to do (and then work with our vendors to make sure our needs make it onto their roadmaps)

What We're Looking For:

• 5+ years of experience in enterprise-level IT services
• 2+ years of experience with Custom API scripting/coding
• 2+ years of experience working with a Cloud Identity as a Service (IdaaS) solution like Okta, BetterCloud
• 2+ years implementing and supporting SAML and federated authentication
• Experience creating and maintaining Custom API integrations between SaaS tools
• Experience managing G-Suite (DNS record configuration, security configuration, email routing)
• Experience planning, executing and managing technical projects independently