Account Manager (ShopBack Pay - Singapore Accounts)

As an Account Manager, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them.

The role is based in Malaysia, and will manage a portfolio of Singapore merchants.

Your Adventure Ahead

• Manage a portfolio of existing merchants on ShopBack
• Grow account size and value by proactively working with merchants and advising them on upcoming campaigns and secure offers for promotions
• Coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome

Essentials to Succeed

• Minimum 1-2 years of experience in account management
• Excellent interpersonal and communication skills, with the ability to build rapport and establish positive relationships with merchants
• Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and correlations in data
• Highly self-motivated and driven to excel and deliver. Must be able to think out of the box in conceptualizing ideas for brand growth – creativity and logical thinking would be key
• Always be looking for new ways to develop, grow and broaden the relationship with the clients