Key Relationships Experience Associate (Remote)

Main areas of focus: Donor Engagement, Project Management, Event Coordination, Administrative Support
Location: Remote - U.S. only.
Eligibility: charity: water is fully remote and hires from all 50 U.S. states. At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.

JOB SUMMARY
You’ll partner with the Key Relationships Experience team [KRX] to execute flawless and thoughtful experiences for our major donors (The Well, The Pool, and 1 Million Lives). In this role, you’ll communicate cross-functionally across the organization, help manage sensitive data, recommend, source and produce meaningful gifts, assist with shipping, offer event logistics support, conduct vendor research, and provide overall project management support across the team while showing off your passion for systems, organization, and remembering faces and names. This role will report directly to our Key Relationships Experience Manager.

YOU’LL BE RESPONSIBLE FOR…
● Performing ongoing administrative work in support of the day-to-day management of our major donor programs, including:
○ Performing data upkeep, analysis, and reporting across Salesforce and various platforms like Box, Dropmark, etc. This will include cross-referencing documents, pulling data reports, conducting audits, and ensuring information is organized and accurate across platforms
○ Pulling data reports such as email, shipping, birthday, and anniversary lists
○ Updating The Well and Pool Community websites with donor data, and researching specific donor data as needed
○ Managing our merchandise inventory and gifting platform
● Completing project-management-based tasks, including:
○ Overseeing the production of donor impact reports
○ Sourcing and shipping thoughtful gifts
○ Coordinating staff videos for new donors
○ Proofreading major donor pitches
● Supporting the experience of major donor trips and events. You’ll contribute to the success of these events by:
○ Partnering with the KRX Manager and the Associate Director of Events by working on guest lists, overall donor experience, and surprise & delight moments, as well as providing hands-on support for events as needed
○ Researching unique event-related gifts and vendors
○ Organizing and maintaining materials in an online storage system

YOU MUST HAVE…
● A bachelor's degree
● Familiarity with a customer relationship management (CRM) tool
● 1-2 years of project management experience
● At least 1 year of customer experience or a similar role in a fast-paced office environment
● Strong attention to detail and the ability to turn around tasks in a timely manner
● High level of responsibility and strong organizational skills
● Ability to multitask and remain calm under pressure
● Proficiency in Apple, Google and Microsoft products, especially Excel

IT’S A BONUS IF YOU HAVE…
● Experience with Salesforce and other wealth screening tools
● Copywriting experience

YOU’LL BE SUCCESSFUL IF...
You love to organize.
When something doesn’t have a place, you make one for it and empower others to do the same. You can handle and prioritize multiple projects of various origins at once. You can turn any meeting or email thread into actionable items for multiple people.
You value precision.
You’re meticulous. You know accuracy is important regardless of whether anyone is watching, and you strive for excellence in every detail.
You take initiative.
You see something that needs improvement and you take action. You propose solutions to problems that will help everyone do their jobs better. You love gathering and serving up information in a way that makes sense to the unique needs of the team and the organization.
You’re an excellent listener.
You hear the goals of our teams and are able to interpret those and turn them into projects and results that make sense for charity: water. You’re able to read between the lines and manage expectations. You can pick things up quickly because you’re a pro at absorbing information.
You're trustworthy and professional.
You've proven that you're equipped to handle and maintain confidential information. You're set on learning all the ins and outs of the org so that you can handle any question that comes your way.

TEAM OVERVIEW
The Key Relationships Experience team fosters and develops community engagement by delivering membership programs (The Well, The Pool, and 1 Million Lives) that support the retention of our most valuable donors through personalized, high-touch experiences, content, and events.