SYSTEMS SUPPORT SPECIALIST

Location: BIG THOUGHT HQ, Dallas, TX
Reports to: Director of Process Excellence
Department: Operations/Process Excellence
Position Type: Full Time/Exempt
Supervision: No

Big Thought is on the move! We are headed to our North Star:

All Youth in Marginalized Communities are equipped to imagine and create their best lives and world.

What we do we CREATE GREAT in our employees and most importantly in the youth we serve!

*Why Big Thought: *
Join us and explore your purpose! We offer hybrid work schedules where appropriate, personal days off, growth opportunities and pay slightly above non-profit market rates!

Please apply directly at www.bigthought.org.

About the Role:
Assist in the implementation of installing, maintenance, training, and general support of systems, and manage Big Thought’s donor database.

About the Ideal Candidate:
Our has a high aptitude for interacting with the digital world around us and is proficient in translating technology and technical processes understandably to stakeholders in the various units of work in the organization. This person has exceptional skills in cross-functional collaboration, systems testing, troubleshooting, data management, and customer service.

What the Role Entails:

• Support the Director of Process Excellence to assess, design, and implement systems integration strategies that enhance organizational efficiency and effectiveness
• Develop deep expertise in all key business enterprise systems
• Train users to appropriately utilize business enterprise systems, creating standard guidelines and manuals
• Provide change management support to encourage the adoption of new systems, features, and processes
• Conduct regular reviews of systems and report opportunities for improvement
• Point of contact for IT/business enterprise vendors and partners where appropriate
• Assist in troubleshooting and resolving database/system issues, collaborating with other relevant teams to ensure seamless functionality
• Work closely with the Development team to manage the donor database, ensuring accurate and secure data management, reporting, gift acknowledgment, and providing technical support as needed
• Develop and implement data entry and quality control procedures for donor database
• Work closely with finance to reconcile all donor funds

Minimum Qualifications:

• Two-three years experience in Computer Science, Information Technology, or a related fiel
• Salesforce experience required
• Knowledge of business enterprise systems and project management tools preferred (i.e. Microsoft 365, Oracle NetSuite, Paycom, etc.)
• Ability to adapt to evolving technologies and take initiative in a fast-paced environmen
• Familiarization with non-profits

Physical Expectations (not an exhaustive list):
Big Thought jobs are hands on and can be physically demanding. To perform the duties of these roles successfully, you may regularly be required to: sit, stand, or stare at computer screen for long periods of time; participate in external activities; use various office equipment, some manual; work in environment with loud sounds, multiple distractions, and interruptions; be exposed to extreme hot or cold temperatures on occasion; maintain emotional control during stressful situations.

BIG THOUGHT ASPIRES TO BE A WORKPLACE OF INCLUSION & EQUITY. WE VISUALIZE A WORKPLACE THAT PROVIDES AN EXCEPTIONAL EMPLOYEE EXPERIENCE. WE BELIEVE A BASELINE REQUIREMENT TO ACHIEVE OUR VISION IS EVERYONE TREATED WITH DIGNITY AND RESPECT REGARDLESS THE ISSUE AT HAND.

Big Thought is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Employees of Big Thought are expected to participate in mission driven activities, meetings, committees, etc. BT is based on a team environment and openness to always lend a hand as appropriate to another employee.

All employees are required to adhere to BT policies and procedures. All employees may expect to perform duties as assigned. In addition, all employees may be assigned other duties in the spirit of teamwork.

NOTE: This posting is not an employment agreement or contract. The CEO and/or designee has the exclusive right to alter this job description at any time without notice.