Business Director - Banking Unit

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

At VML we create Connected Brands. We resist the usual ways of seeing, doing and thinking — harnessing creativity, technology and culture — to reimagine the entire connected consumer experience. Our goal? To create work that becomes part of people's lives, to drive value for our clients and, in the best of cases, to impact the world.

We are looking for a Business Director to lead our Banking Unit and develop our Customer Experience and Innovation practice across EMEA. Wanna know more? Keep reading!

Which is the role?

• Develop new client relationship to become the strategic and trusted business adviser to the client. Cultivate and expand existing business relationships through frequent communication and regular client visits.
• Understand clients’ operating and financial business model to anticipate business needs in driving solution, identifying opportunities to increase performance.
• Manage of relationships with clients as the senior point of contact for our clients. You’ll coordinate the resources needed to service projects, building strategic operational plans and balancing the expectations of clients with the execution of creative work.
• Develop effective, growth-centred mentor relationships with Account Managers. Must establish a good working relationship and seek feedback of Client Services Direct.
• Manage a team of account managers and overseeing their day to day management. Creating an account strategy to drive sales across the business. Producing proposals and presentations for clients to land new accounts.
• Proactively identifying clients needs and business opportunities, liasing with other members of the business on existing accounts. Building relationships with key personnel within customer accounts, monitoring client satisfaction post-sale and ensuring a high level of customer service internally.
• Provide team with all necessary tools and training to improve core expertise and continued career growth. Build a team to deliver company business and revenue goals. Partner with Operations and Finance in building client P&L.

What do we expect from you?

• Strong digital banking/fintech knowledge
• Several years of experience in leading CX teams or squads, with a focus on customer experience strategy and project management within transformation projects.
• Proficiency in using CX tools and platforms, as well as project management software to streamline processes and ensure efficient project execution.
• Proficiency in English and Spanish
• Availability to travel across EMEA

What’s in it for You?

• Full time job
• Flexible schedule and digital work culture in Spain (3 days in the office) - Hybrid work model
• Flexible working conditions and Smart Principles
• 22 days annual leave
• LifeWorks our lifestyle benefits and employee assistance platform aimed at helping you feel supported mentally, financially, physically and emotionally
• Our annual Well-being Program filled with different activities and resources helping you to feel happy, healthy and supported in and out of the workplace.
• A mobile app that will give you the possibility to book your desk in the office.
• Team-building activities related with Design, digital trends and tools
• Gympass discount membership, with an annual Gympass subscription you will have access to thousands of gyms and studios
• WPP International Trainings and VMLY&R masterclasses
• Real world experience in the BX,CX,UX on-going projects with top brands and clients
• Exposure to the most recent trends of e-Business, Design, Media & Communications
• Be part of a dynamic hard-working team and let us to take care of you at the same time
• Onboarding to help you settle in quickly, ensuring you are part of the VMLY&R team from day one.

Our Commitment to Diversity, Equity & Inclusion

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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