Business & Operations Development Professionals

Ready to learn more about us?We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the rootWe believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNAAs a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impactOur vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAMIf you want to feel the heartbeat of Trendyol, you’re in the right place! The Operations Team manages end-to-end operational activities and development processes in the competitive marketplace. Within the Operations Team, there are six main focused disciplines: Planning, Analytics, Cost & Charge, Fulfillment Operations, Operational Excellence, Seller and Delivery Operations, Warehouse Design, and Business Intelligence.We are all working towards the same purpose: to create a positive impact in our ecosystem by enabling commerce through technology.

We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

YOUR MAIN RESPONSIBILITIES

• Analyzing the needs of business teams and identifying development areas to improve operational processes and customer/seller experience
• Identify and analyze pain points, root causes and develop preventive actions
• Interpret and synthesize customer feedback regarding operations from various sources (customer and seller surveys, operational data and contact center data)
• Regular review of operations KPI's and finding improvement areas, taking necessary actions
• Being interested in different departments and disciplines to actively contributing to company strategy and priorities
• Researching countries and potential logistics partners to understand the market needs and identify development areas for Trendyol and partners
• Cooperation with 3PL logistic partners inline with the vision and mission of the company

QUALITIES WE'RE LOOKING FOR

• Bachelor’s degree from reputable universities (preferably engineering, business administration and economy faculties)
• Minimum 2 years of experience in business, e commerce, fmcg and operations (supply chain, delivery, International logistics) development, strategy and project management
• Passion for Operations and Supply Chain
• Good command of MS Office applications (especially excel knowledge, BigQuery is a plus)
• Customer and result-oriented approach
• Eager to learn, result-oriented, having analytical thinking and problem-solving skills
• Good team player with strong communication skills
• Able to work within a dynamic and fast-paced environment
• Positive and Energetic
• Fluent in English ( both written & verbal)
• This position includes both specialist, senior specialist experience