2024 VIC - Customer Service Representative

Benefits of Weploy:

• Asap starts for experienced call centre specialists (ideally 1 years call centre experience within the last 2 years)
• Hybrid, onsite and work from home opportunities across Melbourne
• Above award hourly rates of $34.48 an hour + super
• Progress with some of Australia's leading brands!

Your Next Role:

• Call centre opportunities starting asap ranging from 4-6 months, 6 months + and often extensions or permanency thereafter
• Mon-Fri 9-5pm (consistent full time hours of 37.5 each week)
• Handling a large volume of inbound queries through calling, emails and chats within various sectors. On average, taking up to 50-60 calls per day.
• As with all contact centre roles, there are key metrics to achieve which include average handling time, quality assurance, roster adherence and post-call customer surveys.
• Detailed training programmes in place to get you set up in your role!
• Supportive and bubbly team environments

What you Need:

• Full time availability across Mon- Fri (if you are on a visa, you must be able to work consistent full time hours each week)
• Minimum of 6 months to 1 years recent experience (within last two years) in a call centre or high volume phone based role (Financial Services industry is a bonus)
• Confidence working with numbers and maths
• Can do attitude and resilience
• Exceptional communication skills both verbally and written
• Proven professional references from previous employers

What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members 🚀