Technical Service Engineer

Appier is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier has 17 offices across APAC, U.S. and Europe and is listed on the Tokyo Stock Exchange. Visit www.appier.com for more information.

About the role

As an Appier Technical Service Engineer, your role is to assist clients with integrating Appier AI technologies to achieve their business goals. You will also explain and conduct data analysis on business-critical metric investigations and system capabilities.

Responsibilities

• Help customers integrate Appier technologies into their websites/apps and utilize Appier AI services.
• Communicate with client Account Managers/tech teams.
• Understand customer requirements and effectively coordinate internal resources.
• Stay up to date with current technology and apply it effectively.
• Handle crisis and urgent issues.

About you

[Essential]

• Degree in a related field
• Able to solve problems independently.
• Able to communicate technical concepts to any audiences in a simple and concise manner
• Proficient oral and written communication skills in Japanese and English are a must.
• Enjoys troubleshooting, problem-solving and analyzing.
• Enjoy helping others achieve their goals and prioritizes cooperation.
• Can trace website html and javascript.

[Nice to have]

• BS in computer science
• Familiar with Python and SQL.
• Experience with iOS & Android application development.
• Experience with Web development.
• Experience in Git.