Associate Store Manager - Natick Mall - Natick, MA

Looking for a job to get you out of bed?

At Casper, our mission is to awaken the potential of a well-rested world. We believe that better sleep makes for better living. We design products and experiences to help you dream your way to a better life!

Casper’s Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, we’ve reached over 70 retail locations and are growing!

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

Nuts and Bolts:

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be an Associate Store Manager. You will oversee staff and day-to-day operations alongside the Store Manager. You will help benchmark Casper's offline experience by nurturing a customer-centric and consultative sales culture. You are passionate about people management and recognize that getting the best from your team requires leading by example, active coaching and investing in their development. You have a practical sensibility when it comes to customer journey and excel in data-driven decision making.

The Customer

• Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values.
• Evangelize the Casper mission of sleep and increase customer awareness.
• Protect and enhance the Casper omni channel customer journey.
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization.
• Responsible for meeting/exceeding sales plans and increasing Casper’s market penetration rate.

The Team

• Assume managerial duties in the absence of the manager, including staff scheduling, opening/closing, inventory management, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
• Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates.
• Develop, coach, and mentor a world class service-minded and high performing team.
• Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential.
• Maintain performance culture of ownership, continuous improvement and goal achievement.
• Implement and supervise ongoing training and feedback with the team.
• Work with the fleet to build out back of house processes and manage continuous improvements.

Our dream candidate has...

• 3+ years minimum experience as a people leader in Retail, sales, customer service or hospitality industry.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Deep and demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills with a knack for building consensus via influence.
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration.
• Willing to relocate for growth opportunities
• Fluency in Salesforce preferred
• Must be able to lift at least 50lbs
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs
• Bachelor’s Degree or equivalent

The syrup on your waffles

• Employee Discount to use on whatever you like! (with a few exceptions)
• Salary to pay your bills and a potential bonus for some splurging
• Gifted Bedding after tenure milestones
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
• Paid Time Off
• Incentivized Referral Program

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!