Salesforce Platform Managed Services Specialist

Commutatus partners with ambitious entrepreneurs, startups, and corporates in various industries to conceptualize, design, and build digital products. We are the team that companies like AIESEC, MyCaptain, NADIM, and others hire to get things done.

Over the past years, we’ve gained substantial experience not just in building platforms, but also in doing it the right way. The platforms that we build now are both super malleable and easy to scale. Our vision at Commutatus is, To bring tomorrow closer to today, and we aspire to achieve that more than one client at a time.

Commutatus has recently partnered with Quantum Lead, a technology and strategy consulting firm, to expand its technical expertise to Salesforce projects. Quantum Lead works extensively with leading Designer brands and Luxury Retailers based in NYC, Milan, and Paris. We are building a team that will work closely with senior architects from Quantum Lead to design and deploy Salesforce applications for US brands in the retail, consumer goods, and community.

What you would do at Commutatus
You’ll primarily work in a squad of 2-4 people comprising engineers and a project manager. Your responsibilities will include -

• Client Relationship Management: Build strong relationships with clients, understand their business processes, and act as a trusted advisor to provide strategic guidance on Salesforce solutions.
• Solution Design: Collaborate with clients to identify and understand their Salesforce requirements, design solutions that align with their business objectives, and provide comprehensive recommendations.
• System Configuration: Configure and customize Salesforce applications to Service Cloud, and Commerce to meet client requirements.
• System Integration: Integrate Salesforce with other business systems, ensuring seamless data flow and automation, while maintaining data integrity.
• Maintenance and Support: Provide ongoing support, maintenance, and enhancements to Salesforce systems to ensure optimal performance, resolve issues, and enhance user experience.
• Continuous improvement: Play an active role in team retrospective events by flagging problems and frustrations in the team, and offering solutions.
• Quality Assurance: Perform testing, quality assurance, and debugging to ensure the reliability and performance of developed solutions.
• Documentation: Organize different project spaces for documentation, communication and project execution. The tools we currently use are:
  • Notion for documentation
  • Slack for communication
  • Jira for project execution

What you need to have

We are not big on credentials. A computer science degree, or graduating from a prestigious university is not something we spend much time looking at. We care about what you can do and how you do it, not how you got there.

Absolute Requirements:

1. Hands-on experience with the Salesforce core platform (SFDC) including but not limited to implementation, configuration, and administration.

2. Hands-on experience in managing and maintaining the Salesforce platform for clients. This includes governance, security, compliance, and data management.

3. You should be skilled at providing timely and effective support to clients, handling their requests, issues, and concerns, and prioritizing tasks to ensure client success.

4. You must have a demonstrated ability to identify areas for improvement in clients' Salesforce environments and implement enhancements to optimize their platform for better results.

5. You are open to working remotely with international teams.

6. You have exceptional written communication skills.

7. Proficiency in Apex development and Lightning Component Framework.

8. You are resourceful - we don’t expect you to have all the answers right away, but we want you to research, and learn on the go to get the job done right.

9. You can identify problems around you, and independently propose solutions to these problems. We love independent problem-solvers and encourage all our employees to suggest changes to streamline our processes.

Skills and experiences we’d like to see

1. Must have Team management experience and should have at least managed 2-4 Salesforce developers directly.

2. Hold one or more Salesforce certifications, such as Salesforce Administrator, Salesforce Developer, or other related certifications.

3. Must have led and managed at least 3+ managed service engagements lasting at least 6 months, ideally in the retail or consumer goods verticals.

4. Strong understanding of multi-tenant architecture, and integration architecture, and possess the ability to recommend solutions to customers with confidence.

5. Proven experience in customizing Salesforce Service Cloud to meet specific business needs, including workflows, process builder, and automation.

What we can give you

• The freedom to learn and grow in the company.
• A supportive team who’ll help you when you are stuck!
• A learning path, feedback, and resources to take you to the next step in your technical career! We even sponsor certifications, and tickets to select tech events!
• A safe space to explore your varied interests.
• A platform to explore, and understand different domains.
• An invested interest in your well-being. All our employees benefit from generous health insurance and unlimited sick leaves.
• The space for you to have a healthy work-life balance.
• Transparency in the company’s performance, and financial status.

Reality check

1. These preliminary questions will let you know if you fit our requirements.

2. Do you love freedom and flexibility in your work?

3. Do you seek out opportunities and learn something new each day?

4. Are you a great communicator?

5. Do you make an effort to ensure quality on everything you ship out, such that you are proud to have your stamp on it?

If you align with everything we’ve said, we are interested!