Administrative Assistant - Scheduling (Hybrid)

We are seeking a rockstar Administrative Assistant to help drive our growth on the customer scheduling side.

Your role will be to serve as a liaison between customers and external partners/teams to coordinate calendars and schedule appointments.

This is an excellent opportunity to join a high-growth wellness start-up and make an impact. We offer great benefits and a fun environment.

There are many opportunities to grow within the company and gain more responsibility.

Core Tasks:

• Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
• Coordinate reminders, task follow-ups and pinging customers and partners as needed to secure, reschedule appointments.
• Answer customer queries via email, calls, and other communication platforms with templated responses.
• Complete ad hoc tasks as delegated by the broader team.

Requirements:

• Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously.
• Some experience with client success and/or customer support.
• Highly organized. Strong attention to detail.
• Experience with Calendly or similar.
• Exceptional written communication skills.
• Strong verbal communication skills (will have client-facing elements).
• Customer empathy, patience and possitive attitude.

Preferred:

• Experience with Zendesk or similar tools.
• Familiarity with Google Workspace tools.

We care about you:

• We offer generous benefits for Medical, Dental, Vision, 401(k) matching, life insurance, and "live local" payment incentive of $500 per month for local employees.
• You will join a small team in a hybrid work environment (three days per week in the office).
• We offer unlimited PTO.

Please include a short statement of interest with your resume. We look forward to hearing from you!

Contact information: [email protected]