Technical Specialist/Design Advocate

About Us

Snaptrude is a venture-backed, early-stage software player in the cloud-based collaborative design industry (Snaptrude News). Collaborative, like Google Docs, Snaptrude is a fully web-based, 3D-building design tool that’s as easy to use as SketchUp but with the power of parametric detailed design. Snaptrude allows multiple users to collaborate on the same model, while instantly generating costing information, quantity takeoffs, schedules, climate studies, and more.

Location: New York, NY (Remote)

Reports to: Chief Strategy Officer, Britton Langdon

About the Role: As a Technical Specialist/Design Advocate at Snaptrude, you will play a pivotal role in bridging the gap between our technical solutions and the architectural design world. You will serve as a knowledgeable resource and advocate for our software products, helping design professionals understand, implement, and leverage our technology to its fullest potential. Your passion for design and technical acumen will be instrumental in fostering successful customer relationships and driving the adoption of Snaptrude's solutions.

Qualifications

• Bachelor's degree in architecture, design, engineering, or a related field. Advanced degrees and relevant certifications are a plus.
• Demonstrated expertise in architecture, design, or a related field, with a deep passion for technology and innovation.
• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical audiences.
• Strong interpersonal skills and the ability to build and maintain positive customer relationships.
• Proficiency in using design and architectural software such as SketchUp, Rhino, and Revit
• Problem-solving skills and the ability to troubleshoot technical issues effectively.
• Prior experience in a customer-facing support or advocacy role is a plus.
• A proactive and self-motivated mindset with the ability to work independently and collaboratively in a dynamic environment.
• Willingness to travel occasionally for customer visits and events (if required).

Duties and responsibilities

• Fall in love with the Product: Develop a deep understanding of Snaptrude's software products, staying up-to-date with the latest features and capabilities.
• Empower Snaptrude Users Daily: Act as a trusted advisor to BIM professionals, architects, and designers, guiding them on how to integrate Snaptrude's tools into their workflows effectively (livestreams, best practices, user guides, Snaptrude Community resources, etc.)
  • Partner with Sales: Conduct product demonstrations and training sessions for clients to showcase the value and benefits of Snaptrude's solutions.
• Free the Customer: Provide technical support and assistance to customers, addressing inquiries, troubleshooting issues, and offering solutions to ensure a positive user experience.
• Advocate for Users with the Product Team: Gather user feedback and insights to help synthesize and inform product development and improvements, serving as a valuable conduit between customers and our engineering team.
• Be the Voice of Snaptrude: Collaborate with the marketing and sales teams to develop content, presentations, and marketing materials that effectively communicate the value proposition of Snaptrude's solutions.

Our Vision and Values

Our Vision

Help design better built environment, faster

Our Values

• Care (give a shit): Empathize with customers. Take the time to understand their frustrations, needs, and desires.
• Initiative (Be resourceful). Don't wait for permission. Figure it out-or figure out who can.
• Craft (Master it). Own your craft. Never stop learning and improving,
• Team (Work together). Teamwork makes the dream work. Fill gaps. There's no such thing as "it's not my job"
• Truth (Say it). Be up front and radically candid. Say it like it is while showing empathy for others. Hold yourself and others accountable.
• Fun (Have it), Don't take yourself too seriously--life is short.

Culture @ Snaptrude

• We are a remote-first company; our team works from across India and the US
• Once in two-three months we organize an in-person retreat/socials. We try to rotate the location (in India) to keep it exciting and engaging. Here's a video from a recent meetup!
• At Snaptrude, we value our employees and offer a competitive compensation package that includes health insurance, matching 401K retirement plans, professional development opportunities, and a fast-paced startup environment with an exciting and collaborative company culture
• Mediocrity just doesn't cut it, but we recognize and reward commitment and ownership
• We resort to async conversations/standups wherever possible
• The team comes together during the first Thursday of the month for a remote socials; its super fun!

There's much more that's in the pipeline; feel free to reach out to us if you have any questions at all :)

How to Apply: If you are an enthusiastic individual with a background in architecture, a passion for technology, and a proven track record in customer success, we encourage you to apply!
Please submit your resume and a cover letter outlining your relevant experience and why you're excited about joining the Snaptrude team.
Snaptrude is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn More About Snaptrude: Visit our website at www.snaptrude.com to learn more about our innovative platform and how we're revolutionizing the collaborative design space.

Note: This job description is intended to provide an overview of the responsibilities and qualifications for the Customer Success Manager role at Snaptrude. Actual responsibilities and qualifications may vary based on specific company needs and the evolving nature of the industry.