Technical Pre-Sales Consultant

Title: Technical Pre-Sales Consultant
Function: Sales
Reporting to: CCO
Location: Dubai, United Arab Emirates (Hybrid/Remote)
Job Type: Full time/Permanent

Why Uqudo?

We are a leading, multi-award winning, Identity Access Management Start Up.

uqudo was born with a mission to rid the digital world of fraudulent identities. We aim to instil trust in digital transactions where interactions are essentially anonymous.

Founded by a team of identity experts, uqudo has a long heritage of delivering large-scale, high-quality projects with success stories in digital federal national identity programs, national driving licence systems, and national electronic passport programs.

As a natural progression of these successes, uqudo has reinvented itself as an intelligent AI-based identity layer that’s future-proof, dynamic, and secure.

Our talented and diverse workforce spans 18 nationalities across 7 countries, with all of our opportunities offered as either fully remote or with hybrid working flexibility.

What do we Value?

Trust is at the centre of our mission, our product, and our culture.

We are honest and transparent in all of our interactions, with our customers, and with each other. And we trust our employees to make good decisions for themselves and for uqudo.

We care - more - always - about each other, our customers, and our community.

We encourage all of our employees to achieve and maintain their version of excellence through an empowering management culture.

The Position:

As a Technical Pre-Sales Consultant at Uqudo, your main role and tasks will involve diving deep into understanding our customers' ID verification (IDV) and Know Your Customer (KYC) needs, proposing innovative solutions to address their specific requirements. You will showcase the power of our technology through engaging demonstrations and oversee successful pilots and trials to ensure customer satisfaction. Collaborating closely with our Sales and Accounts Team, you will craft compelling proposals that align perfectly with customer requirements. Your ability to stay ahead of the curve by continuously learning and adapting to the evolving landscape of Uqudo and competitor technologies will be crucial in delivering the best solutions to our customers. Additionally, you will cultivate meaningful relationships with technical stakeholders across various roles, fostering a collaborative and supportive environment.

Key Responsibilities:

• In-depth Understanding of Customer Needs: Gain a comprehensive understanding of our customers' IDV and KYC needs, analysing their requirements and pain points. Propose innovative and tailored solutions that effectively address their specific challenges.
• Engaging Demonstrations and Pilot Oversight: Showcase the power of our technology through engaging demonstrations, highlighting its capabilities and benefits. Oversee successful pilots and trials, ensuring a seamless and positive customer experience.
• Crafting Compelling Proposals: Collaborate closely with the Sales and Accounts Team to craft compelling proposals that align perfectly with customer requirements. Clearly articulate the value proposition and technical advantages of our solutions.
• Continuous Learning and Adaptation: Stay ahead of the curve by continuously learning about the latest advancements in IDnow and competitor technologies. Adapt your knowledge and expertise to deliver cutting-edge solutions to our customers.
• Relationship Building: Cultivate meaningful relationships with technical stakeholders across various roles within customer organisations. Foster a collaborative and supportive environment, becoming a trusted advisor and building long-term partnerships.

Key Requirements:

• In-depth Knowledge of ID Verification and KYC: Demonstrated expertise and experience in ID verification and KYC processes. Familiarity with industry regulations and best practices is highly desirable.
• Technical Proficiency: Strong technical background with a solid understanding of software development, cloud computing, and related technologies. Familiarity with digital solutions, SaaS, and APIs is highly advantageous.
• Demonstrated Presentational Skills: Excellent verbal and written communication skills, with the ability to deliver engaging demonstrations and presentations. Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Customer-centric Approach: Proven ability to understand customer needs and translate them into innovative solutions. Strong customer focus with a passion for delivering exceptional experiences.
• Continuous Learning Mindset: Proactive and self-driven with a commitment to continuous learning and adaptation to new technologies and industry trends.
• Collaboration and Relationship Building: Ability to collaborate effectively with cross-functional teams, including Sales, Accounts, Product Development, and Support. Strong interpersonal skills to build and maintain relationships with technical stakeholders.
• Bachelor's degree in a relevant technical field or equivalent practical experience.

*What else will we look for? *

You will have a deep understanding of customer needs, technical expertise, and passion for delivering exceptional customer experiences, as well as a strong desire to play a crucial role in driving the success of Uqudo and our valued customers.

Please note that you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application.

Uqudo is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, colour, religion, gender, sexual orientation, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.