Customer Support Consultant (Dutch Speaking)

This is what you tell people at parties:

I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world!

Your role:

You will be providing customer support to ensure our Dutch-speaking hoteliers are using RoomRaccoon with absolute happiness!

You will be accountable for:

• Providing telephonic and ticket support to RoomRaccoon clients on utilising our software.
  
• Ensuring that RoomRaccoon customer service levels are maintained at a high standard.
• Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.
• Training hoteliers in using RoomRaccoon to their best advantage on all possible touch points.
• Ensuring your required KPI’s and contact points are maintained at the required daily level. This includes maintaining RoomRaccoons customer support SLAs.
• Proactively calling hoteliers to convince them of the added value of our additional paid features.
• Fun & productive collaboration with our other teams, specifically your Dutch teammates.
• Occasionally assisting in creating video & written content to teach our hoteliers in all possible topics so they can use RoomRaccoon in the most self-sufficient way.

Our perfect fit has/is:

• Speaks Dutch on a native level
• Experience providing customer support in technical environment
• Hotel (front-desk/reservations) / and or hospitality experience ( advantageous)
• Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
• Patient and empathetic towards others, but naturally able to lead a conversation, deal with clients on different levels.
• Self-motivated & ability to deliver under pressure
• A proactive team player
• Organised and great eye for detail
• Passionate about tech and software and not afraid to upsell

Shares our core values:

1. 🥇 ACCOUNTABILITY

2. 🔁 BEAT YESTERDAY

3. ⏩ CLOCK SPEED

4. 🤝 DEAL’S A DEAL

5. 👩‍👩‍👧‍👦 EMPOWER ANOTHER

*Your progression: *

After successfully achieving the points needed on your role-based progression plan and once you are ready for the next step, the Senior Customer Support Consultant position will be yours! What's after that? Customer Support Team Lead

Benefits:

• Working in a vibrant international fast-growing company
• Unlimited learning & growth potential
• Your ideas and performance making a big difference in our organisation and the global hotel industry
• Work hard, Play hard mentality. We love celebrating successes together!
• Employee Equity Scheme
• Annual RoomRaccoon Hotel Experience
• Friday lunches are on us
• Annual salary increases
• Training & Development opportunities