Strategic Projects Associate

This role is for residents of the San Francisco Bay Area or New York Metropolitan Area

Scale’s Generative AI business unit is less than one year old and is currently seeing historic levels of growth. As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others.

You will be solving complex operational problems and deep dive to improve instructions and trainings on projects to maintain the highest quality standards. You may also be leading a team of tasker managers and acting as a liaison between customer needs and tasker communication and experience. The ideal candidate is scrappy, analytical, detail-oriented, empathetic, outcome-focused, a strong writer, and above all someone who drives and inspires results.

You will:

• Build and drive some of our most critical operational processes
• Own the day-to-day delivery of customer commitments
• Conduct data analysis in a structured way
• Create an effective feedback loop between the front line, product, strategy, and customers
• Collaborate with business and technical stakeholders to improve processes for new and existing customers

Ideally you'd have:

• Strong technical background (a degree in computer science is ideal, and at minimum the role requires the ability to do data analytics using SQL or Python)
• An undergraduate degree in business, engineering, systems, finance, logistics, communications, or a related field
• Strong writing and verbal communication skills, with an emphasis on grammar, proofreading and copy editing
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability
• Strong problem solving capabilities (experience working on operational challenges or as a consultant is a plus).
• Entrepreneurial experience and mindset - you are excited about building things from scratch