Customer Support Associate | German And English speaker

Our Customer Support team aims at delivering success for our partners i.e. the buyers and vendors. Wizards in this role will ensure seamless experience to our users throughout their journey with Choco, be part of our support team and work hand in hand with the rest of our operations teams (Sales, Account Management & Vendor Management). An important part of this job will also be to ensure that the orders go through smoothly between different stakeholders.

We are looking for a passionate Customer Support Associate to be the first point of contact for our restaurants and vendors in Germany and to provide an excellent user experience. You’ll work closely with other teams such as Sales, Account Management and Implementation Management on different initiatives to increase user engagement and satisfaction with Choco.

As a culture-first company, we believe in the power of in-person collaboration. We look forward to working with you from our office in Barcelona.

What you’ll do:

• Be the first line of support on Live Chats to our network of restaurants using Choco
• Help our restaurants in understanding the Choco App and how to place orders successfully
• Assist our vendors in managing incoming orders while offering a great experience to their customers
• Be responsible for troubleshooting integration related issues with our premium vendors
• Monitor order transmission failures and ensure they get successfully received and processed
• Process administrative requests from both our customers and internal teams
• Closely collaborate with Sales, Account Management and Implementation Management to offer the best user experience to our customers
• Improve the efficiency of our processes and tools and launch initiatives to improve the quality of our service

What we’re looking for:

• You are fluent in German and English (C1-C2)
• You bring 1-2 years experience in Customer Support or Customer facing role, ideally in a tech company
• You have strong communication skills across channels: phone, email and live chat
• You are customer centric, ready to go the extra mile and find creative solutions for our users
• You are a team player and develop strong working relationships, collaborating well with your peers and stakeholders
• You are eager to constantly learn new skills and take on new responsibilities
• You thrive in fast-paced environments which require a strong level of ownership and a “hands-on” mentality