Customer Success Consultant - RTSM

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Consultant to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Consultant will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.

What You'll Do

• Support the Project Manager with activities through Start-up
• Be the primary point of contact through Maintenance and Closeout of a project
• Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects
• Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects
• Respond to inquiries about projects
• Lead various project status and review meetings

Requirements

• Two+ year degree or equivalent experience
• One+ years of experience in a customer support role
• One+ years of experience in a regulated industry
• One+ years of RTSM/IRT experience
• Microsoft Office experience (Excel, Word, PowerPoint)

Nice to Have

• Zendesk
• Google Docs