Lab System Engineer - Philadelphia United States - Work from Office

Excelra is hiring
www.excelra.com
Lab Engineer – Job Description

Job Purpose and primary objectives:
The Lab Engineering position in R&DTECH requires a skilful Engineer familiar with supporting scientists with laboratory PCs, Instrumentation, and devices. Lab Engineers are focused on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business.

Key responsibilities:
• Assist in maintaining existing computer infrastructure of 5000 PCs globally.
• Image/Onboard new computers into the domain and onto the network.
• Secure and protect new and existing hardware.
• Consult with the business as they require assistance with their equipment.
• Troubleshoot and implement data flows for scientific instruments

Technical/Functional Skills:
• Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues.
• Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer’s workload.
• Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers.
• Knowledge and understanding of Active Directory required.
• AGILE ways of working necessary.
• Background with computer security
• Previous experience with validated systems (GxP) a plus.
• ¬Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
• Support for scientists in incident management, user support and coaching, access management
• Testing and validation of computer software (complete tests in different environments, writing technical documentation)
• Familiar with ticketing systems such as Service-Now a plus.
• Microsoft Excel skills a plus

Generic Managerial Skills:
• Must have outstanding communication skills.
• Candidate must be a team player
• Self-starter, attention to detail and willingness to learn new things a must.
• Must be willing to follow documented processes and procedures.
• Excellent organizational skills is a must.
• Experience in Leading team is a plus.